customer service representative Jobs in Karachi Pakistan

customer service representative

technical support engineer Jobs in Karachi Pakistan

technical support engineer

(fluent farsi & english) customer support consultant (pakistan) Jobs in Karachi Pakistan

(fluent farsi & english) customer support consultant (pakistan)

(fluent uzbek & english) customer support consultant (pakistan) Jobs in Karachi Pakistan

(fluent uzbek & english) customer support consultant (pakistan)

customer service specialist Jobs in Karachi Pakistan

customer service specialist

voice support consultant

Techverz solutions

<div>
 
 
 Designation: Voice Support Consultant
 
 
 
 
 Company: Shade Technology Pvt. Ltd.
 
 
 
 
 Location: Nazimabad No. 1, Karachi
 
 
 
 
 Shift: Night (10 PM &ndash; 6 AM)
 
 
 
 
 Salary: 18,000 &ndash; 35,000 PKR + Commissions &amp; Bonuses
 
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 We are seeking confident, energetic, and customer focused Communication Consultants to join our Night Shift Consultants team. The ideal candidate must have strong English communication skills, the ability to engage customers effectively, and a positive attitude toward learning and sales.
 
 
 
 
 
 This role includes handling outbound calls, presenting our services professionally, building rapport with customers, and achieving monthly targets in a supportive, relaxed work environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Make outbound calls to potential customers.
 
 
 Deliver scripts confidently and communicate service details clearly.
 
 
 Generate interest, qualify leads, and achieve daily/weekly targets.
 
 
 Maintain productive communication and build customer relationships.
 
 
 Follow call protocols and maintain call quality standards.
 
 
 Update call logs, customer details, and lead status.
 
 
 Collaborate with team members to improve performance.
 
 
 Handle customer queries with politeness and professionalism.
 
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 Good English communication (must).
 
 
 Confident speaking tone and friendly personality.
 
 
 Ability to work in a target driven environment.
 
 
 Basic understanding of outbound calling or sales (freshers welcome).
 
 
 Strong listening skills and the ability to handle objections.
 
 
 Must be punctual, responsible, and a team player.
 
 
 Intermediate or above (preferred).
 
 
 
 
 
 
 Who Can Apply?
 
 
 
 Fresh candidates who want to start a career in communication &amp; consultaion.
 
 
 Experienced candidates looking for better incentives and growth.
 
 
 Candidates available for night shift only.
 
 
 Males preferred for this role.
 
 
 Salary &amp; Benefits
 
 
 
 
 
 Basic Salary: 18k &ndash; 35k PKR (Performance-based)
 
 
 Attractive Commissions
 
 
 Attendance &amp; Conveyance Allowance
 
 
 Daily + Weekly Cash Promotions
 
 
 Monthly Bonuses
 
 
 Friendly &amp; Chill Working Environment
 
 
 Easy Job Real Money Opportunity
 
 
 Career Growth into Team Lead / Trainer Positions
 
 
 
 
 
 
 Work Location
 
 
 
 Plot H 4/4, Block F, Nazimabad No. 1
 
 
 Near Chawla Market, Karachi
 
 
 
 
 
 
 How to Apply?
 
 
 
 
 Email and WhatsApp Your CV's
 
 
 
 
 0309-9831887 - shadetechnologyhr@gmail.com
 
 
 
 
 
</div>

Voice Support Consultant

Jazz

<div>
 
 
 Grade Level: L2
 
 
 
 
 Location: Karachi
 
 
 
 
 Last date to apply: 12th November, 2025
 
 
 
 
 
 What is Jazz Business Consultant B2G?
 
 
 
 A Jazz Business Consultant will offer advice and expertise to corporate clients to help them improve their business performance while leveraging on Jazz's diverse GSM, ICT, M2M and Quantica portfolio. In doing so, the JBC will build and sustain long-term meaningful relationships with the clients while ensuring client engagement, upselling, retention, and satisfaction.
 
 
 Jazz Business consultant is a part of the Account Management department and reports directly to the Regional Manager. Regional Manager reports to Regional Head who leads a regionwide team of Business Consultants.
 
 
 
 What does Jazz Business Consultant B2G do?
 
 
 
 
 
 Key responsibilities
 
 
 
 <ul>
 <li>
 Engage with clients to understand their business well and sell/create solutions that cater best to the client's needs.
 </li>
 <li>
 Meeting monthly assigned Sales/Revenue through different products in GSM, M2M/IoT, Fixed Data, and Quantica.
 </li>
 <li>
 Meeting Retention &amp; Recovery Targets of assigned portfolio.
 </li>
 <li>
 B2B Large Accounts customer visits on a daily basis to generate Voice, Data business, Fixed Data, M2M, Quantica, IoT retention, and collection
 </li>
 <li>
 Further penetration within tagged companies for revenue growth, complaint handling (after-sales), retention &amp; hunting of new accounts for revenue generation purpose
 </li>
 <li>
 Relationship management in the tagged portfolios for revenue growth and selling new products
 </li>
 <li>
 Focus on big wins for strong footing in the Large Accounts sector
 </li>
 <li>
 Completion of physical visits to tagged accounts &amp; resolution of issues in coordination with relevant teams
 </li>
 <li>
 Work in continuous collaboration with internal stakeholders like B2B Executives, Pre-Sales Team, Customer Engagement Team, Jazz Business Sales Coordinators, Credit &amp; Control department, Channel planning team, Finance team, and product teamsM2M/IoT etc
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables&nbsp;
 
 
 
 <ul>
 <li>
 100% assurance of assigned KPIs
 
 </li>
 </ul>
 
 
 Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Jazz Business Consultant B2G?
 
 
 <ul>
 <li>
 Basic level understanding of emerging technologies i.e. digitalization, big data, security, ad-tech, IT hardware sales, and IoT.
 </li>
 <li>
 Selling experience in the corporate sector especially internet/data-related products, GSM-based solutions, fixed connectivity, and M2M/IOT Products.
 </li>
 <li>
 Experience in working with OEM, System integrators, and Tech companies.
 </li>
 <li>
 Bachelor's or master's Degree (Preferably an Engineering/IT and Business mix)
 </li>
 <li>
 We are looking for a candidate who is dynamic, assertive, persistent, and motivated to identify opportunities of Jazz Business Solutions incorporate Sector.
 </li>
 <li>
 The candidate must have selling, negotiation, presentation skills to deliver his point of view to potential prospects and internal management.
 </li>
 <li>
 to translate business requirements into high-level design language
 </li>
 <li>
 Have excellent market orientation of corporate segment.
 </li>
 <li>
 Candidate must be specialized in Portfolio Management
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 &nbsp;
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 69 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Jazz Business Consultant

SuperNova Solutions Pvt. Ltd.

Position Title: Finance ERP ConsultantWe are seeking an experienced Finance ERP Consultant to join our team. The consultant will be responsible for implementing, configuring, and supporting ERP systems with a focus on financial modules. This role requires strong knowledge of finance and accounting processes, ERP best practices, and the ability to bridge business requirements with technical solutions.Key Responsibilities:&middot; Intermediate level knowledge &amp; at least 1 year experience of ERP implementation, SQL and support of financial ERP modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and Financial Reporting).&middot; Collaborate with business stakeholders to gather requirements, analyze processes, and design ERP solutions that align with organizational goals.&middot; To be able to provide end-user training, documentation, and post-implementation support.&middot; Able to coordinate with cross-functional teams (IT, finance, operations, supply chain) to ensure seamless ERP integration and process optimization.&middot; Perform system testing, troubleshooting issues, and support upgrades or patches.Qualification &amp; Skills:&middot; Bachelor&rsquo;s degree in accounting, Finance, Information Systems, or related field (Partly qualified ACCA or MBA preferred).&middot; Strong understanding of financial accounting, management reporting, and compliance processes.&middot; Excellent problem-solving, analytical, and communication skills.&middot; Strong stakeholder management and the ability to work in a fast-paced environment.&middot; Strong project management and organizational skills&middot; Ability to train and support end-users effectively&middot; Adaptability to changing business needs and technologiesLocation: KarachiTo apply: career@ermanagercs.comSubject Title: Finance ERP Consultant - KHIJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Finance ERP Consultant

ABS INTERNATIONAL

Company: ABS International &ndash; 16+&#8239;Years Global BPO &amp; Digital Services Location: Karachi, Pakistan (On&#8209;site) &ndash; Gulistan&#8209;e&#8209;Johar / Gulshan&#8209;e&#8209;Iqbal Shift: Monday&ndash;Saturday | Choose 6:00&#8239;PM&ndash;2:00&#8239;AM or 8:00&#8239;PM&ndash;4:00&#8239;AM PKT Job Type: Full&#8209;time Salary &amp; Earnings: PKR&#8239;63,000&#8239;&ndash;&#8239;75,000+ per month (Base PKR&#8239;45,000&ndash;50,000&#8239;+&#8239;Incentives PKR&#8239;18,000&ndash;25,000) + Daily Cash Rewards for Top Performers Language: Fluent in English (C1&#8239;+) requiredAbout ABS InternationalABS International is a globally recognized software &amp; BPO company with over 16 years of experience delivering high&#8209;performance services to international (primarily US&#8209;based) clients. We specialize in providing secure, scalable, and data&#8209;driven customer support and digital operations at night shift in Karachi. Join us as we expand our Karachi team and build a future of growth, expertise and global client impact.Role OverviewWe are hiring a Customer Support Specialist (Night Shift) focused on US inbound and outbound voice calls. You will deliver professional, high&#8209;quality customer service, handle de&#8209;escalation of calls, meet key performance indicators, and grow within our dynamic environment. This is an on&#8209;site role in Karachi with structured training and performance&#8209;based earnings.Key Responsibilities<ul><li>Provide inbound and outbound voice support for US&#8209;based customers&mdash;voice only.</li><li>Resolve customer issues efficiently and with empathy; aim for First Contact Resolution (FCR).</li><li>Apply de&#8209;escalation techniques to handle challenging calls and maintain quality outcomes.</li><li>Meet daily KPIs: Average Handle Time (AHT), FCR, Customer Satisfaction (CSAT).</li><li>Participate in daily coaching, QA reviews, and continuous improvement sessions.</li><li>Log case notes accurately in CRM, follow Standard&#8239;Operating&#8239;Procedures (SOPs).</li></ul>Required Skills &amp; Experience<ul><li>1+ years of professional experience in inbound international voice support, BPO or call&#8209;centre environment.</li><li>Fluent English (C1&#8239;+): clear spoken &amp; written communication, neutral accent.</li><li>Strong active&#8209;listening, empathy, problem&#8209;resolution and de&#8209;escalation skills.</li><li>Comfortable with on&#8209;site night shift (Karachi) and meeting measurable KPIs.</li><li>Reliable attendance, punctuality and basic computer/CRM system familiarity.</li></ul>What We Offer<ul><li>Structured paid onboarding and daily coaching.</li><li>Clear progression path: Specialist &rarr; Senior Specialist &rarr; Team Lead.</li><li>Competitive monthly pay + incentives + daily cash rewards for top performers.</li><li>15 paid annual leaves + national holidays.</li><li>Supportive on&#8209;site environment with stable international campaigns and long&#8209;term career growth.</li></ul>How to ApplyClick &ldquo;Apply&rdquo; on Indeed and attach your CV. In a one&#8209;line cover note include:&ldquo;I have X years&rsquo; experience in inbound international voice support and I&rsquo;m available for night shifts in Karachi.&rdquo; Shortlisted candidates will receive a phone&#8209;screen invitation within 48 hours.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Available for night shift (6 PM&ndash;2 AM OR 8 PM&ndash;4 AM) and on-site at Gulistan-e-Johar?</li><li>Verifiable 1+ year experience in international calling (sales OR support)?</li></ul>Work Location: In person

Customer Support Specialist (Night Shift) – US Inbound & Outbound Voice | Karachi

Affinity Business Suite

Job description:Job Description for the Position of Technical Consultant in AffinityJob Title: Technical Consultant (ODOO)Job Description:We are looking for a skilled Odoo Technical Consultant to join our team in Karachi. The ideal candidate should have at least 2 years of experience in Odoo development, strong technical expertise, and good functional knowledge.Responsibilities:- Develop, customize, and maintain Odoo modules as per business requirements- Work on Odoo API integration with third-party applications- Troubleshoot and debug technical issues in Odoo- Perform Odoo functional configurations and ensure system optimization- Collaborate with functional teams to understand business requirements and translate them into technical solutions- Write clean, maintainable, and efficient Python code for Odoo customizations- Implement and manage Odoo workflows, reports, dashboards, and automation- Provide technical support to end-users and resolve system-related issues- Stay updated with the latest Odoo versions and enhancements.Requirements:- Minimum 2 years of experience in Odoo development (technical &amp; functional)- Strong proficiency in Python, XML, JavaScript, and PostgreSQL- Hands-on experience with Odoo customization, module development, and integration- Good understanding of Odoo functional modules such as: - Sales - Accounting - Inventory - HR - CRM- Ability to write Odoo server scripts and handle ORM- Strong problem-solving and debugging skills- Good understanding of business processes and their implementation in Odoo- Excellent communication skills and ability to work in a team- Experience with Linux-based deployment and Git version control is a plusPreferred Qualifications:<ul><li>Graduate in IT.</li><li>Any additional certification in ODOO or SAP.</li></ul>KarachiJob Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Odoo Technical Consultant

PMCL-JAZZ (Formerly known as Mobilink)

<div>Grade Level: L2
Location: Karachi
Last date to apply: 12th November, 2025
What is Jazz Business Consultant?
A Jazz Business Consultant will offer advice and expertise to Telecom &amp; Internet Service providers to help them improve their business while leveraging on Jazz&rsquo;s FTTH portfolio. In doing so, the JBC will build and sustain long-term meaningful relationships with the clients while ensuring client engagement, selling/ upselling, retention, and satisfaction.
Jazz Business consultant is a part of the FTTH department and reports directly to the Regional Manager. Regional Manager reports to Regional Head who leads a regionwide team of Business Consultants.
What does Jazz Business Consultant do?
Key Responsibilities<ul>
<li>
Engage with clients to understand their business well and sell/create solutions that cater best to the client&rsquo;s needs.</li>
<li>Actively seek out and develop new business opportunities for FTTH services, expanding the company's market reach.</li>
<li>Generate leads through various channels (e.g., customer visits, referrals, online inquiries) and qualify them based on their potential.</li>
<li>Build and maintain strong, long-term relationships with key clients, ensuring customer satisfaction and retention.</li>
<li>Maintain in-depth knowledge of the company's FTTH products and services, including features and benefits.</li>
<li>Presentations and demonstrations FTTH services portfolio, showcasing the benefits of FTTH services to potential clients.</li>
<li>Meet or exceed assigned monthly and quarterly sales targets, contributing to the overall revenue growth of the company.
</li><li>Manage the complete lifecyle of customer on boarding from feasibility to contract finalization.</li>
<li>Meeting Retention &amp; Recovery Targets of assigned portfolio.</li>
<li>Maintain accurate records of sales activities, customer interactions, and sales performance, providing regular reports to management.</li>
<li>Collaborate with internal teams, including pre-sales, product &amp; proposal management technical support, billing and customer service, to ensure seamless service delivery and customer satisfaction.</li>
<li>Stay informed about market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.</li>
<li>Handle customer inquiries, resolve issues, and provide support to ensure a positive customer experience.</li></ul> 
Key Deliverables
<ul><li>100% assurance of assigned KPIs</li></ul>
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
What are we looking for and what does it require to be Jazz Business Consultant?<ul>
<li>
Proven experience in sales, particularly in the telecommunications or technology sector.</li>
<li>Excellent verbal and written communication skills, including the ability to explain technical information clearly and concisely.</li>
<li>Strong interpersonal and relationship-building skills, with the ability to build rapport with diverse clients.</li>
<li>Ability to identify and resolve customer issues and challenges.</li>
<li>Ability to negotiate effectively to close sales deals.</li>
<li>Ability to prioritize tasks, manage time effectively, and meet deadlines.</li>
<li>A strong understanding of FTTH technology and its benefits.</li>
<li>Basic understanding of networking concepts and internet technologies.</li>
<li>Experience using CRM &amp; associated systems tools for efficient sales management</li>
<li>A strong drive to achieve sales targets and exceed expectations.</li>
<li>Ability to adapt to changing market conditions and customer needs.</li>
</ul>
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Interactive Convergence

Interactive Convergence/Gateway360 is seeking a Functional Consultant to bridge the gap between technical teams and business clients. The role involves gathering requirements, analyzing workflows, and ensuring successful ERP/CRM implementations. (Odoo/Dynamics 365)Key Responsibilities<ul><li>Gather and document business requirements.</li><li>Should have business knowledge and business process flows like Accounting, Inventory, HR, &amp; Project Accounting.</li><li>Coordinate with developers for solution implementation.</li><li>Conduct end-user training and testing.</li><li>Support system upgrades and configuration.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, IT, or related discipline.</li><li>1 to 2 years of experience as a Functional or ERP Consultant.</li><li>Strong communication and analytical skills.</li><li>Understanding of business processes and software systems.</li></ul>Perks &amp; Benefits<ul><li>Medical facility (OPD allowance &amp; IPD card).</li><li>EOBI &amp; Provident Fund.</li><li>5-day work week (Saturday &amp; Sunday off).</li></ul>Office DetailsTimings: 10:00 AM to 7:00 PMLocation: Khayaban-e-Jami Commercial, DHA Phase VII, Karachi, PakistanJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Functional Consultant

Explore 1182+ Voice support consultant in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1182 voice support consultant jobs IN Karachi Pakistan

Voice Support Consultant

Jazz Business Consultant

Finance ERP Consultant

Customer Support Specialist (Night Shift) – US Inbound & Outbound Voice | Karachi

Odoo Technical Consultant

Jazz Business Consultant

Functional Consultant