software engineer

senior software engineer Jobs in Hyderabad

senior software engineer

software engineer ii

web engineer (remote, full-time) [as190] Jobs in Hyderabad

web engineer (remote, full-time) [as190]

web engineer remote full time as190

Smart Working

<div>
 
 
 About Smart Working
 
 
 
 
 
 
 At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.
 
 
 
 
 
 Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally.
 
 
 Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 We&rsquo;re looking for a
 
 Web Engineer
 
 with strong experience across modern web technologies and proven experience working in the gaming industry. This is a mandatory requirement. In this role, you&rsquo;ll design, modernise, and maintain high-traffic websites and applications that support major game brands and corporate digital platforms. Your work will directly impact millions of players worldwide&mdash;enhancing user journeys, supporting marketing initiatives, and delivering fast, reliable, and polished web experiences.
 
 
 &nbsp;
 
 
 You&rsquo;ll collaborate closely with game studios, marketing, platform engineering, and technical services teams to ship scalable, performant, and secure web solutions.
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Design, develop, and maintain web applications and websites supporting major game titles and corporate platforms
 </li>
 <li>
 Modernise existing web experiences in line with evolving product, brand, and marketing goals
 </li>
 <li>
 Build responsive, accessible, and high-performance front-end interfaces using JavaScript, React, and HTML/CSS
 </li>
 <li>
 Develop server-side functionality and APIs using Node.js and/or Python
 </li>
 <li>
 Integrate with internal tools, REST APIs, authentication systems, and game-related services
 </li>
 <li>
 Collaborate with Technical Services to support websites and applications tied to game franchises and IP
 </li>
 <li>
 Implement and optimise CI/CD pipelines using tools such as Git, Perforce, Bamboo, Jenkins, or similar
 </li>
 <li>
 Ensure reliability, security, and scalability across all deployed web systems
 </li>
 <li>
 Participate in code reviews, architecture discussions, and continuous improvement initiatives
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 3&ndash;5+ years of experience as a Web Engineer or Full-Stack Developer in gaming, supporting game websites, live ops tools, player portals, or similar game-related web ecosystems &mdash; mandatory
 </li>
 <li>
 Strong proficiency in JavaScript, Node.js, Python, HTML5, CSS3
 </li>
 <li>
 Hands-on experience with React and modern front-end frameworks
 </li>
 <li>
 Solid experience building and integrating RESTful APIs
 </li>
 <li>
 Strong understanding of responsive design, browser compatibility, and web performance
 </li>
 <li>
 Experience collaborating with cross-disciplinary teams (design, marketing, product, backend)
 </li>
 <li>
 Hands-on experience with CI/CD systems such as Git, Perforce, Bamboo, Jenkins, or similar
 </li>
 <li>
 Ability to troubleshoot complex issues across the stack and deliver robust, scalable solutions
 
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 <ul>
 <li>
 Experience working with high-traffic or large consumer-facing web platforms
 </li>
 <li>
 Familiarity with CMS platforms, cloud environments, or containerised systems
 </li>
 <li>
 Understanding of SEO, analytics, and optimisation for marketing platforms
 </li>
 <li>
 Passion for games, player communities, and gaming culture
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 <li>
 Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
 </li>
 <li>
 No Weekend Work: Real work-life balance, not just words
 </li>
 <li>
 Day 1 Benefits: Laptop and full medical insurance provided
 </li>
 <li>
 Support That Matters:Mentorship, community, and forums where ideas are shared
 </li>
 <li>
 True Belonging: A long-term career where your contributions are valued
 
 </li>
 </ul>
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 
 
 Be a Smart Worker &mdash; valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 
 
 
 If that sounds like your kind of place, we&rsquo;d love to hear your story.&nbsp;
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

Web Engineer (Remote, Full-Time) [AS190]

Ideagen

<div>
 
 About Us
 
 
 
 
 Location - Hyderabad, India
 
 
 
 
 Department - Product R&amp;D
 
 
 
 
 Level - Executive
 
 
 
 
 Working Pattern - Work from office.
 
 
 
 
 Benefits - Benefits At Ideagen
 
 
 
 
 Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!
 
 
 
 Join our dynamic Agile development team as a Software Engineer, where you will play a pivotal role in the Software Development Lifecycle, ensuring the timely delivery of innovative products. We are seeking a detail-oriented individual who is passionate about software testing, test automation, and professional advancement, contributing to Sprint backlog development to drive the achievement of Product team goals.
 
 
 AtIdeagen Audit Analytics, we&rsquo;re expanding our development team! If you're passionate about web technologies and thrive on solving complex problems with creativity and precision, we&rsquo;d love to hear from you.
 
 
 We are seeking a skilled and motivated Full-Stack PHP Developer to join our growing team. In this role, you will play a key part in designing, developing, and maintaining web applications that support both internal operations and external client needs. You&rsquo;ll work with large datasets, integrate multiple data sources, and gain valuable experience in SQL and scalable application development.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain full-stack web applications using PHP, Laravel, HTML, CSS, and JavaScript.
 </li>
 <li>
 Collaborate with cross-functional teams to define, design, and ship new features.
 </li>
 <li>
 Work with relational databases, primarily MariaDB/MySQL, to manage and query large datasets.
 </li>
 <li>
 Participate in code reviews, testing, and deployment processes.
 </li>
 <li>
 Troubleshoot, debug, and optimize application performance.
 </li>
 <li>
 Contribute to the planning and architecture of software platforms used across multiple products.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in PHP development in a business environment.
 </li>
 <li>
 Strong proficiency in Laravel framework.
 </li>
 <li>
 Solid understanding of HTML, CSS, JavaScript, and web application architecture.
 </li>
 <li>
 Experience working with relational databases (MariaDB/MySQL preferred).
 </li>
 <li>
 Familiarity with the Software Development Life Cycle (SDLC) and team collaboration tools.
 </li>
 <li>
 Excellent problem-solving and troubleshooting skills.
 
 
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Exposure to AWS services and cloud-based development.
 </li>
 <li>
 Understanding of design patterns and various programming paradigms.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Passion for simplifying complex data challenges.
 </li>
 <li>
 Self-motivated with a continuous learning mindset.
 
 
 </li>
 </ul>
 
 About Ideagen
 
 
 
 Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
 
 
 We&rsquo;re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you&rsquo;ll thrive at Ideagen!
 
 
 
 What is next?
 
 
 
 If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
 
 
 To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
 
 
 At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
 
 
 Enhance your career and make the world a safer place!
 
 
</div>

Software Engineer Level 1

Eli Lilly and Company

<div>
 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.
 
 
 
 About The Technology Organization
 
 
 
 Technology at Lilly builds and maintains capabilities using pioneering technologies like most prominent tech companies. What differentiates Technology at Lilly is that we create new possibilities through tech to advance our purpose &ndash; creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver solutions in every area of our business.
 
 
 
 About The Business Function
 
 
 
 The Software Product Engineering (SPE) team is a specialised engineering group that delivers strategic solutions and differentiated capabilities. We take a forward-thinking approach, focusing on an enterprise platform and product mindset, ensuring that the solutions we build can be leveraged across Technology teams for broader impact and efficiency.
 
 
 
 Job Title: Software Engineer
 
 
 
 
 Role Summary
 
 
 
 As a Software Engineer, you will develop and maintain user-friendly, responsive, and accessible web interfaces using React and related technologies. You will collaborate with cross-functional teams to deliver high-quality solutions that enhance user experience and support business objectives.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Develop and maintain user-friendly frontend components using React and related libraries.
 </li>
 <li>
 Build responsive and accessible user interfaces, ensuring a great experience for all users.
 </li>
 <li>
 Collaborate with backend engineers to integrate APIs and deliver seamless features.
 </li>
 <li>
 Participate in code reviews and contribute ideas to improve our engineering practices.
 </li>
 <li>
 Analyse and debug software to enhance performance and maintainability.
 </li>
 <li>
 Work closely with product, design, and engineering teams to deliver high-quality solutions.
 </li>
 <li>
 Embrace opportunities to learn new technologies and tools as part of your growth.
 
 
 
 </li>
 </ul>
 
 How You Will Succeed
 
 
 
 <ul>
 <li>
 Apply modern frontend workflows and build tools (e.g., Webpack, Babel, ESLint).
 </li>
 <li>
 Integrate with backend services via RESTful APIs.
 </li>
 <li>
 Demonstrate strong communication and collaboration skills.
 </li>
 <li>
 Participate in code reviews and continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You Should Bring
 
 
 
 <ul>
 <li>
 2&ndash;4 years of hands-on experience building web applications with React (or similar frameworks).
 </li>
 <li>
 Good understanding of JavaScript (ES6+), HTML5, and CSS3.
 </li>
 <li>
 Exposure to state management tools (e.g., Redux, Context API) is a plus.
 </li>
 <li>
 Familiarity with accessibility and performance optimisation best practices.
 </li>
 <li>
 Experience integrating with backend services via RESTful APIs.
 </li>
 <li>
 Exposure to version control (Git) and basic CI/CD concepts.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field (or equivalent practical experience).
 </li>
 <li>
 Demonstrated curiosity, enthusiasm, and willingness to learn new technologies.
 
 
 
 </li>
 </ul>
 
 Basic Qualifications And Experience Requirement
 
 
 
 <ul>
 <li>
 2&ndash;4 years of hands-on experience building web applications.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field (or equivalent practical experience).
 
 
 
 </li>
 </ul>
 
 Additional Skills/Preferences
 
 
 
 <ul>
 <li>
 Experience with TypeScript, Material-UI, or other component libraries.
 </li>
 <li>
 Exposure to cloud platforms (AWS, Azure, GCP) or containerisation (Docker) is a plus.
 </li>
 <li>
 Experience with unit testing frameworks (e.g., Jest, React Testing Library).
 </li>
 <li>
 Interest in contributing to open-source projects or tech communities.
 </li>
 <li>
 Understanding of Agile methodologies and software development lifecycle (SDLC).
 </li>
 <li>
 Experience in regulated industries (e.g., Life Sciences) is a bonus but not required.
 
 
 
 </li>
 </ul>
 Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
 
 
 Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
 
 
 #WeAreLilly
</div>

Software Engineer

ktree.com

<div>
 Full-Time
 
 
 Hyderabad
 
 
 Posted 7 years ago
 
 
 THE TEAM
 
 
 At KTree we tackle tough problems everyday. Learning, Sharing, Collaborating &amp; Supporting one another are key traits in our Team. KTree&rsquo;s Engineering team enjoy facing challenges as individuals, but we are also eager to collaborate and share our knowledge. Our Inherent DNA is to go extra step if needed and deliver the right thing. We work in agile methodology as small group and perform weekly demos of the code we ship, hone our skills through code reviews.
 
 
 THE CHALLENGE
 
 
 We are committed to building an amazing experiences for our customers, thus we only ship the highest quality web applications / mobile apps focusing on the detail of every interaction. Our applications use the modern technologies, which sometime also means we are really on our own and we may have to really push boundaries. Performance &amp; continuity of the web applications are critical, we must have a high level of confidence around every releases and know that they will perform.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Developing Angular Web application with Typescript, Reactive Forms using Angular Components, Routing, Angular Material, etc.
 </li>
 <li>
 Creating self-contained, reusable, and testable Angular Modules and Components
 </li>
 <li>
 Expert knowledge of front-end technologies, such as HTML5,bootstrap,JQery,Ajax and CSS3
 </li>
 <li>
 Handful experience in dynamic layouts.
 </li>
 <li>
 Expert knowledge of JavaScript, Angular.js,React.js atleast one JavaScript UI framework
 </li>
 <li>
 Should be able to deliver quality code
 </li>
 <li>
 Awareness around cross-browser compatibility issues and ways to work around such issues
 </li>
 <li>
 Good understanding of browser rendering behaviour and performance
 
 
 </li>
 </ul>
 Knowledge of the following will be considered as an advantage
 
 
 <ul>
 <li>
 Web Development Experience for High-Traffic, Public Facing web applications
 </li>
 <li>
 Experience with cloud technologies also a plus
 </li>
 <li>
 Continuous integration (Jenkins/Hudson) and version control (SVN, Git)
 </li>
 <li>
 Object oriented JS like backbone and angular.io(angular2+),Nodejs, Mongodb
 
 
 </li>
 </ul>
 Job Features
 
 
 Job Category Web Development
 
 
 Apply Online
 
 
 Attach Resume*
 
 
 No file chosen
 
 
 Browse
</div>

UI Designer

EchorTech

<div>
 
 
 Hiring: Software Engineer &ndash; Hyderabad (On-site)
 
 
 
 
 
 
 EchorTech is a technology company delivering secure, scalable, and performance-driven digital
 
 
 solutions across healthcare, fintech, AI, blockchain, and IoT. Our team has built HIPAA-compliant
 
 
 healthcare platforms, real-time trading systems, AI-driven chatbots, and enterprise-grade software that
 
 
 has delivered measurable impact to clients.
 
 
 
 
 
 We are looking for Software Engineer (0&ndash;2 years experience) who want to work on real,
 
 
 user-facing products from day one. This role is suited for individuals with strong fundamentals, a
 
 
 learning mindset, and the ability to contribute in a modern engineering environment.
 
 
 
 
 
 
 Position Details
 
 
 
 &bull; Role: Junior Full-Stack Developer / Software Engineer
 
 
 &bull; Experience: 0&ndash;2 years
 
 
 &bull; Location: Hyderabad (On-site)
 
 
 
 
 
 
 Must-Have Skills
 
 
 
 &bull; Strong problem-solving abilities and understanding of Data Structures &amp; Algorithms (DSA)
 
 
 &bull; Proficiency in JavaScript or TypeScript
 
 
 &bull; Working knowledge of Python (data handling, scripting, backend logic)
 
 
 &bull; Hands-on experience with React.js (or Angular / Vue)
 
 
 &bull; Backend experience with Node.js (preferred), Python, or Java
 
 
 &bull; Understanding of REST APIs, JSON, and Postman
 
 
 &bull; Basic Git and GitHub usage
 
 
 &bull; Familiarity with SQL or NoSQL databases
 
 
 &bull; Degree in CS/IT or equivalent practical knowledge
 
 
 
 
 
 
 Good-to-Have Skills (Not mandatory, but beneficial)
 
 
 
 &bull; 1&ndash;2 full-stack personal or academic projects
 
 
 &bull; Exposure to Next.js, Tailwind, Redux, or Zustand
 
 
 &bull; Basic understanding of Machine Learning / Deep Learning concepts&bull; Experience with ML libraries (NumPy, Pandas, Scikit-learn, TensorFlow, PyTorch)
 
 
 &bull; Cloud fundamentals (AWS, Azure, or GCP)
 
 
 &bull; Basic testing knowledge (Jest, RTL, PyTest)
 
 
 &bull; Contribution to hackathons or open-source projects
 
 
 &bull; Understanding of CI/CD pipelines
 
 
 
 
 
 
 What We Offer
 
 
 
 &bull; Exposure to real-world production systems
 
 
 &bull; Opportunity to work closely with senior engineers and solution architects
 
 
 &bull; Mentorship and continuous learning
 
 
 &bull; Experience across full-stack development, cloud, and AI-driven workflows
 
 
 &bull; A disciplined, fast-paced engineering environment
 
</div>

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Bengaluru, Karnataka, India; Hyderabad, Telangana, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Master's degree or PhD in Computer Science or related technical fields.
 </li>
 <li>
 2 years of experience with data structures or algorithms.
 </li>
 <li>
 Experience developing accessible technologies.
 
 
 </li>
 </ul>
 
 About the job
 
 Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google&rsquo;s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
 
 
 With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.
 
 
 The AI and Infrastructure team works on the world&rsquo;s toughest problems, redefining what&rsquo;s possible and the possible easy. We empower Google customers by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Googler Cloud customers, and billions of Google users worldwide. We&rsquo;re at the center of amazing work at Google by being the &ldquo;flywheel&rdquo; that enables our advanced AI models, delivers computing power across global services, and offers platforms that developers use to build services.
 
 
 In AI and Infrastructure, we shape the future of hyperscale computing by inventing and creating world-leading future technology, and drive global impact by contributing to Google infrastructure, from software to hardware (including building Vertex AI for Google Cloud). We work on complex technologies at a global scale with key players in the AI and systems space. Join a team of talented individuals who not only work together to keep data centers operating efficiently but also create a legacy of driving innovation by building some of the most complex systems technologies.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Write product or system development code.
 </li>
 <li>
 Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.
 </li>
 <li>
 Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
 </li>
 <li>
 Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
 </li>
 <li>
 Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Software Engineer III, Google Cloud

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As a Social Support Supervisor, your primary role will be to manage a team of social support agents. You will be responsible for your team's performance as measured by key operational metrics: contacts handled, first contact resolution rates, quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbase's operational processes and workflows.&nbsp;
 
 
 &nbsp;
 
 
 To perform your duties successfully, you will utilize tools such as: Sprinklr, Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be doing (ie. job duties):
 
 
 <ul>
 <li>
 Lead a team of high performing customer service agents across social media platforms - X [formerly Twitter], Instagram, Facebook, Linkedin, Reddit, Google Appstore&nbsp;
 </li>
 <li>
 Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Continuously add value through effective project management, dedicated prioritization and efficient execution.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we look for in you (i.e. job requirements):
 
 
 
 <ul>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 3 years of people management experience in an operations environment.
 </li>
 <li>
 Minimum of 2 years of experience in social media support, managing teams that handled customer queries across platforms such as X (formerly Twitter), Instagram, Facebook, LinkedIn, Reddit, and Google Play Store.
 </li>
 <li>
 Proficient in navigating and utilizing Sprinklr tools and features effectively.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions.
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity.
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
 </li>
 <li>
 Excellent communication skills (written, verbal, and in presentation format), ability to simplify complex topics for broad audiences.
 </li>
 <li>
 Willing to work from an office at Hyderabad, India
 </li>
 </ul>
 
 
 Nice to haves:
 
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Experience in project management, analytics or quality assurance.
 </li>
 <li>
 Degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 P66289
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹2,317,500 INR - ₹2,317,500 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 Commitment to Equal Opportunity
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
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Customer Support Supervisor (Social Media Support)

Explore 111+ Web engineer remote full time as190 in Hyderabad this December. Find roles across top companies and apply now to boost your career.

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Customer Support Supervisor (Social Media Support)