workforce planner

<div>
 
 
 Job Overview
 
 
 
 
 
 
 The role of a WFM Analyst is to support the workforce management function within an organization by
 
 
 analyzing data, forecasting workload, and optimizing resource allocation through to support the
 
 
 achievement of KPI and organizational objectives.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 
 Data Analysis, Forecasting and Financial Analysis:
 
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 Tracking and analyzing historical data, trends, and patterns to forecast workload
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 Staffing and Scheduling:
 
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 Develop employee schedules based on forecasted workloads, service level targets, and
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 productivity requirements.
 
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 Consider factors such as call volumes, customer demand patterns, staffing constraints, and
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 employee availability to create efficient and effective schedules.
 
 
 
 
 
 Workforce Optimization:
 
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 Optimize workforce utilization by balancing staffing levels and skill sets to match workload
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 fluctuations
 
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 Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling
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 costs
 
 
 
 
 
 System Management and Maintenance:
 
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 Managing and maintaining workforce management systems and software tools.
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 Updating employee records, configuring scheduling parameters, troubleshooting system issues,
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 and collaborating with IT teams for system enhancements.
 
 
 
 
 
 Analytical Support and Projects:
 
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 Assisting in conducting ad hoc analysis, special projects, and initiatives related to workforce
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 management.
 
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 Conducting research, providing insights, and participating in cross-functional teams to support
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 organizational objectives
 
 
 
 
 
 Communication and Collaboration:
 
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 Collaborating with various stakeholders to gather information, align objectives, and ensure
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 effective coordination in workforce management efforts.
 
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 Providing support and guidance to Operations Supervisors and employees regarding scheduling-
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 related matters
 
 
 
 
 
 Training and Knowledge Sharing:
 
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 Attend recurrent training published by the Client/Company on a regular basis.
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 Sharing knowledge and providing support to enhance understanding and compliance with
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 workforce management policies and procedures
 
 
 
 
 
 Compliance and Policy Adherence:
 
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 Ensuring adherence to labor laws, regulations, and company policies internal and external
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 Standards.
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 Education and Specific Training
 
 
 
 
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 College Degree in Business Administration or another relevant field is preferred
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 English B2 or C1
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 </ul>
 
 
 
 
 
 
 
 Work Experience
 
 
 
 
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 Previous call center or related experience is desirable
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 </ul>
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 Technology
 
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 Usage of OS MS Windows / MS Office
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 Ability to use the desktop computer system
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 Ability to use Internet applications
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 Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
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 Experience managing in Customer Experience Management operations (preference).
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 Soft Skills
 
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 Excellent written and verbal communication:
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 Ability to communicate correctly and clearly Comprehension
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 Ability to clearly understand a problem statement Good Problem Solving
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 Strong Math skills
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 Strong troubleshooting
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 Leadership ability to approach problems logically
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 Analytical
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 Ability in Self-assessment
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 Real-Time Management Reporting
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 Knowledge of KPI&rsquo;s
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 </ul>
 
 
</div>

WFM Analyst (Customer Service)

<div>
 
 We&rsquo;re Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 
 
 
 2&ndash;5 years in contact centers, shared services, or related industries supporting international markets.
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 
 
 
 
 *Soft Skills
 
 
 
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 *How to Apply:
 
 
 You can apply here and also you can share your CV: mahiiemuhammed@gmail.com
 
 
 
 
 
 Kindly mention
 
 WFM Scheduling Analyst
 
 in the email subject to help us reach your application faster and ease the screening process.
 
</div>

Workforce Specialist

Nestlé

<div>
 Location: Egypt
 
 
 Full-time
 
 
 
 Position Summary
 
 
 
 To manage the supply network of the assigned area of the business by replenishing each dispatch point to meet customer service objectives while maintaining optimal stock cover that also takes into account distribution costs.
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
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 Supply Planning: Analyze and evaluate the supply plan and net dispatch requirements to satisfy customer needs, taking into account the network complexity and supply constraints.
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 Load Planning: Plan and optimize mixed loads while considering transportation constraints.
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 Inventory Management: Balance the need for product availability against the need to minimize inventory costs to ensure optimum stocks of the right material in the right location.
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 Exceptions Management: Analyze exceptions to make business decisions (based on priorities or after arbitration) and adjust planning results accordingly. Establish production requirements for the short and long term and follow up on production plans.
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 Stock Policies: Establish stock policies for finished goods. Collaborate with planners of receiving markets to periodically review stock levels in domestic and receiving markets and proactively seek solutions for any deviations.
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 Volume Variance: Determine key issues with volume variance that may impact supply and highlight them to the MPS Planner by challenging existing logistics and supply planning processes and tools, implementing improvements to deliver tangible benefits (e.g., time savings, increased efficiencies), and monitoring requirements evolution.
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 Communication: Analyze and effectively communicate relevant information by highlighting all supply issues, detailing the impacts of proposed actions and related trade-offs, and ensuring that actions and supply plans are realistic and achievable in accordance with the business planning process.
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 Manufacturing Challenges: Regularly challenge manufacturing to manage lot sizes, cycle times, and R&amp;P inventory levels to drive optimum FG inventory levels. Support the Demand Planner (Domestic and IMS) to improve demand planning accuracy.
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 Sustained IMS Performance: Deliver sustained IMS performance.
 
 
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 ARE YOU A FIT?
 
 
 
 Three or more years of relevant operations experience in at least one of the following areas:
 
 
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 Factories
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 Production Foreign Trade
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 IMS Factory Logistics
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 Other Demand &amp; Supply Planning positions
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 OIT (Operations Improvement Team)
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 </ul>
</div>

Associate Manager, Demand & Supply Planning

PepsiCo

<div>
 
 Overview
 
 
 
 The MRP Planner is responsible for planning and managing material requirements to ensure the timely availability of components and finished goods while optimizing inventory levels across European operations. The role supports production continuity, service level targets, and cost efficiency in line with company and regional supply chain strategies.
 
 
 
 Responsibilities
 
 
 
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 Manage and maintain the Material Requirements Planning (MRP) process to ensure accurate demand and supply alignment
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 Create and release planned orders for raw materials, components, and semi-finished goods
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 Monitor inventory levels and take actions to prevent shortages, excess, and obsolescence
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 Collaborate closely with Procurement, Production, Logistics, and Demand Planning teams
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 Analyze demand forecasts, production plans, and BOM accuracy to improve MRP results
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 Follow up with suppliers on delivery schedules, lead times, and capacity constraints
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 Identify and resolve material availability issues impacting production or customer service
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 Maintain master data accuracy (lead times, lot sizes, safety stock, MOQ) in ERP systems
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 Track KPIs such as service level, inventory turns, and planning adherence
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 Support continuous improvement initiatives within supply chain and planning processes
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 Ensure compliance with internal policies and relevant European regulatory requirements
 
 
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 Qualifications
 
 
 
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 Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Engineering, Business, or a related field
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 2-5 years of experience in MRP, production planning, or supply planning (manufacturing environment preferred)
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 Strong working knowledge of MRP/ERP systems (SAP, Oracle, Microsoft Dynamics, or similar)
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 Solid understanding of supply chain principles, inventory management, and planning parameters
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</div>

Prod Planning & Sched Asst Analyst

Floward

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 The Supply Planner will be responsible for efficiently converting demand forecasts into actionable supply plans across 8 countries with 17 operational centers. The role involves managing multiple purchases from global suppliers and coordinating transfers between operational centers to optimize stock availability. The planner will focus on ensuring the availability of products, reducing damage to perishables, and improving inventory turnaround. The ideal candidate will have strong analytical skills, a deep understanding of supply chain logistics, and the ability to work with perishable and non-perishable items with varying procurement frequencies.
 
 
 
 Key Responsibilities
 
 
 
 
 Supply Planning and Execution:
 
 
 
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 Develop and execute supply plans based on demand forecasts to ensure optimal stock levels across all operational centers.
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 Coordinate and manage the purchasing process for frequently required perishable items such as flowers, chocolates, and cakes, as well as less frequent gifting items.
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 Optimize supply routes and distribution plans, ensuring cost efficiency and timely deliveries.
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 Collaborate with suppliers to ensure adherence to lead times and service-level agreements.
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 Manage stock transfers between operational centers to balance inventory levels and minimize waste.
 
 
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 Inventory Management
 
 
 
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 Monitor and analyze stock levels to prevent overstocking or stockouts, ensuring high product availability.
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 Implement strategies to minimize damage and wastage of perishable items through effective storage and handling practices.
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 Track and report on key inventory metrics, including inventory turnover rates and spoilage reduction.
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 Develop contingency plans for potential supply chain disruptions.
 
 
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 Supplier Coordination And Cost Efficiency
 
 
 
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 Liaise with a network of local and international suppliers to ensure timely procurement and delivery.
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 Negotiate favorable terms with suppliers to optimize cost efficiency and service levels.
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 Analyze supplier performance and identify opportunities for process improvements and cost savings.
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 Ensure compliance with procurement policies and standards.
 
 
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 Data Management And Reporting
 
 
 
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 Utilize advanced Excel skills and ERP systems to manage procurement data efficiently.
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 Generate regular reports on supply performance, identifying trends and areas for improvement.
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 Conduct demand-supply reconciliation and support forecasting adjustments as needed.
 
 
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 Collaboration And Stakeholder Engagement
 
 
 
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 Work closely with the Demand Planning team to align supply plans with sales forecasts and market trends.
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 Collaborate with operations, warehouse, and logistics teams to ensure smooth execution of supply plans.
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 Communicate effectively with internal stakeholders to address supply challenges and recommend solutions.
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 Provide regular updates and insights to the Supply Chain and Procurement leadership team
 
 
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 Skills And Qualifications
 
 
 
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 Bachelor's degree in Supply Chain Management or a related field.
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 3 years of experience in supply planning, procurement, or related supply chain roles.
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 Experience in the flowers, gifts, or FMCG industry is preferred.
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 Supply Planning: 3 years of experience in demand and supply planning within an FMCG or retail environment. Experience with perishable goods will be a big bonus.
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 Bachelor's degree in Supply Chain Management or a related field.
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 3 years of experience in supply planning, procurement, or related supply chain roles.
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 Experience in the flowers, gifts, or FMCG industry is preferred.
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 Supply Planning: 3 years of experience in demand and supply planning within an FMCG or retail environment. Experience with perishable goods will be a big bonus.
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 Proficiency in MS Office, specifically Excel (advanced level).
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 Experience with ERP systems such as MS Dynamics or similar platforms.
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 Strong analytical and problem-solving skills &ndash; experience with BI tools is a plus
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 Inventory Control: Experience in managing inventory turnover, waste reduction, and supply chain optimization.
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 Supplier Management: Proven track record of working with local and international suppliers, negotiating terms, and ensuring compliance.
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 Operational Efficiency: Ability to develop cost-effective supply plans and meet operational KPIs.
 
 
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 About Floward
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes,
 
 
 cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same- day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 Website: https://www.floward.co
</div>

Supply Planner

Workforce Management Specialist (Customer Service)

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
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 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
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 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
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 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
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 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
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 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
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 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
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 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
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 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
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 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
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 Discussing with the Store supervisor all issues/problems and propose solutions
 
 
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 Qualifications
 
 
 
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 You have at least 3-5 years of experience in supermarket or restaurant
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 You are someone energized by the unknown and look forward to learning each day on the job.
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 Good communication skills, and always like to be hands-on with several tools.
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 Additionally, you have robust interpersonal and intercultural skills.
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 Language skills: Fluent English and Arabic would be highly advantageous
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 </ul>
</div>

Assistant Store Supervisor

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