zain1635 - contact center agent Jobs in Kuwait Jobs In Kuwait

zain1635 - contact center agent

zain1959 - prepaid segments Jobs in Kuwait Jobs In Kuwait

zain1959 - prepaid segments

zain2028 - postpaid offer configuration Jobs in Kuwait Jobs In Kuwait

zain2028 - postpaid offer configuration

zain1959 prepaid segments

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Prepaid Segments supports in the development and execution of commercially attractive, above the line, Prepaid voice and broadband acquisitions products, services and campaigns that cater to the consumer segment. The Prepaid Analyst aids in the definition of the strategy, analyzes trends and customer preferences, and often leads the documentation effort concerning concept papers, value propositions, product specifications. Additionally, the Prepaid Analyst will be required to coordinate with various stakeholders across Zain to help ensure the consistent and timely production of initiatives
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and documentation of product designs, concept papers, and lend support to product production throughout the pipeline (marcom, technical, sales agent trainings, etc.) communicate in- depth business requirements to technical teams
 </li>
 <li>
 Coordination with relevant stakeholders including internal Marketing (Budgeting, Planning, and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to help ensure successful and timely product launches
 </li>
 <li>
 Conduct post launch analysis to verify the profitability of launched product and services, identify threats and opportunities, and provide recommendations accordingly.
 </li>
 <li>
 Research industry trends to identify and respond to developments relevant to Zain
 </li>
 <li>
 Benchmark international markets with regard to ATL Prepaid products, services and customer requirements, derive learnings for Zain and report to Segment management to support the generation of initiative ideas
 </li>
 <li>
 Liaise with marketing functions (Budgeting, Planning and Customer Insights) to develop deeper understanding of acquisition trends and behavior, as well as competition developments in order support the development of customer value propositions for new acquisition related offerings, promotions and campaigns
 </li>
 <li>
 Verify and health check outputs from Business Intelligence team based on knowledge of the business and available sources.
 </li>
 <li>
 Support in the market sizing of potential opportunity for new products, via value proposition and business case presented by Segments and CVM teams
 </li>
 <li>
 Monitor operational and financial KPIs by conducting daily, weekly and monthly statistical reports, and ensure targets are met, provide regular reporting to management
 </li>
 <li>
 Analyze recorded performance based on KPIs and provide actionable insights
 </li>
 <li>
 Support in collaborating with remaining marketing teams to achieve commercial ambitions including: (expansion of core offerings, boosters, add-ons, channel load migration initiatives, channel experience enhancement initiatives, and BTL opportunities)
 </li>
 <li>
 Assist in taking an active role in supporting the Operational Marketing Director in identifying and overseeing new business partnership opportunities and value-add creations to add to the Zain Portfolio
 </li>
 <li>
 Ensure close coordination with Sales / Care / Digital departments and ensure ambitious product &amp; service levels are achieved / enhanced for the postpaid segment
 </li>
 <li>
 Assist in the facilitation of effective &amp; efficient development &amp; roll-out of services and features in close coordination with all stakeholders
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 
 Education Level/ Major:
 
 
 
 <ul>
 <li>
 Proven ability to build enduring professional relationships leading to outstanding performance
 </li>
 <li>
 Strong organization and project management skills
 </li>
 <li>
 Proficiency in agile methodologies
 </li>
 <li>
 Knowledge of project management tools, like Jira or Trello
 </li>
 <li>
 Advanced Microsoft Office toolkit (Excel, pptx)
 </li>
 <li>
 Strong digital and analytical skillset
 </li>
 <li>
 Ability to translate complex concepts into simplified business rules
 </li>
 <li>
 Ability to support in brainstorming technical solution workarounds in product design without hampering customer experience
 </li>
 <li>
 Customer journey design experience
 </li>
 <li>
 Excellent negotiation skills
 </li>
 <li>
 Excellent verbal communication skills
 </li>
 <li>
 Motivated and self-driven, with a proven history of success in previous roles
 </li>
 <li>
 Good interpersonal and customer care skills
 </li>
 <li>
 Strong problem-solving skills and ability to identify and frame key issues
 
 
 </li>
 </ul>
 High reliability in executing tasks within expected timeframe and to expected quality standards
 
 
 Bachelor&rsquo;s Degree required Business or a related field; Master&rsquo;s in business/MBA preferred
 
 
 
 Years Of Experience
 
 
 
 +3
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1959 - Prepaid Segments

<div>
 
 About The Role
 
 
 
 The Postpaid Offer Configuration supports the development and configuration of attractive and data-driven offers across Postpaid segments. Working closely with analytics, marketing, and technical teams, the analyst contributes to offer planning, documentation, and execution across B2C channels. This role is focused on ensuring timely, efficient, and insight-driven offer delivery that aligns with commercial goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the first line of support for CVM offer configuration, banner setup, and digital ads, resolving issues or escalating as needed
 </li>
 <li>
 Coordinate with internal and external stakeholders to ensure timely and successful campaign and offer launches
 </li>
 <li>
 Support in planning, configuring, and documenting new offers, including drafting high-level technical requirements
 </li>
 <li>
 Provide daily, weekly, and monthly performance reports to monitor KPIs and identify areas for improvement
 </li>
 <li>
 Generate monthly CVM-related reports for the CVM, digital, and analytics director
 </li>
 <li>
 Maintain effective coordination across teams when launching new CVM initiatives
 </li>
 <li>
 Prioritize tasks based on commercial value, strategic alignment, and customer impact
 </li>
 <li>
 Assist with customer base segmentation analysis to identify micro-segment targets
 </li>
 <li>
 Research market trends (loyalty, retention, churn, etc.) to inform CVM strategies
 </li>
 <li>
 Extract and analyze internal and external data to uncover trends, behavioral shifts, and performance evolution
 </li>
 <li>
 Design and deploy predictive models to support business objectives, including churn prediction, upsell propensity, and offer personalization
 </li>
 <li>
 Develop customer profiles and segmentation models to improve targeting accuracy across products, channels, and lifecycle stages
 </li>
 <li>
 Build internal and external use cases such as market benchmarking, penetration analysis, and data monetization solutions
 </li>
 <li>
 Translate business challenges (e.g., stagnant penetration rates, low conversion) into data-driven solutions
 </li>
 <li>
 Partner with commercial and marketing teams to define relevant segments and optimize campaign strategies
 </li>
 <li>
 Contribute to the development of real-time decisioning tools that enhance personalization and improve customer engagement
 </li>
 <li>
 Support in offer sizing, profitability analysis, and feasibility studies
 </li>
 <li>
 Develop and maintain offer documentation and support materials
 </li>
 <li>
 Liaise with marketing teams to incorporate customer behavior and market insights into campaign design
 </li>
 <li>
 Monitor and report on operational and financial KPIs, ensuring alignment with set targets
 </li>
 <li>
 Ensure compliance with environmental regulations and internal policies as mandated by statutory bodies and Zain Group
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and coordination abilities
 </li>
 <li>
 Good understanding of customer segmentation and journey mapping
 </li>
 <li>
 Basic knowledge of offer lifecycle and campaign execution
 </li>
 <li>
 Analytical mindset with ability to interpret data and identify trends
 </li>
 <li>
 Proficiency in Excel and PowerPoint; knowledge of SQL/VBA is a plus
 </li>
 <li>
 Familiarity with telecom products and services
 </li>
 <li>
 Organized, detail-oriented, and proactive team player
 </li>
 <li>
 Willingness to learn agile methodologies
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s Degree required; MIS / BI / Data Analyst &amp; Data Science or a related field
 
 
 
 Years Of Experience
 
 
 
 +5
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2028 - Postpaid Offer Configuration

Kanz

<div>
 
 Company Description
 
 
 
 Nowair is a first-of-its-kind digital AI-powered platform built for youth, by youth &mdash; inspired by what truly drives them. It&rsquo;s not just another app; it&rsquo;s a cool, interactive space that understands young people&rsquo;s moods, struggles, motivations, and mindsets, and helps them grow through it all. Rooted in Alnowair&rsquo;s decade of experience in youth wellbeing and behavioral change, Nowair transforms positive psychology into something fun, relatable, and effortlessly usable. The personalized AI companion listens, guides, and supports youth in building stronger mindsets, healthier habits, and happier lives &mdash; all while being part of a safe, empowering community. With Nowair, wellbeing doesn&rsquo;t feel like work &mdash; it feels like a journey built around the creativity, curiosity, and energy of today&rsquo;s youth.
 
 
 
 Job Description
 
 
 
 
 Role Objective
 
 
 
 Drive Nowair&rsquo;s GTM strategy from testing to traction. Run fast experiments, validate which messages and channels convert, build youth community momentum, and prepare to scale the winners across Kuwait and the GCC. This role begins as hands-on and execution-heavy, then evolves into leading scalable marketing growth as Nowair expands post-pilot.
 
 
 Scope of the Role This is a hybrid role: roughly 60% hands-on execution and 40% coordination.
 
 
 You&rsquo;ll execute:
 
 
 <ul>
 <li>
 Organic social, influencer, and ambassador programs
 </li>
 <li>
 School partnerships and youth activations
 </li>
 <li>
 Light paid and organic growth experiments
 </li>
 <li>
 Weekly data tracking, testing, and insights reporting
 
 
 </li>
 </ul>
 You&rsquo;ll coordinate:
 
 
 <ul>
 <li>
 With Yoko (digital agency) on paid media and campaign analysis
 </li>
 <li>
 With the designer on creative, content, and visuals
 </li>
 <li>
 With Product and Clinical teams on user insights and messaging
 </li>
 <li>
 With GTM research (Lulu &amp; Sahar) to translate user interviews, ad results, and analytics into actionable marketing experiments You&rsquo;ll collaborate daily with Yoko, the designer, Product, and GTM to ship experiments fast and double down on what works.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Growth Experiments
 
 
 
 <ul>
 <li>
 Launch small-scale A/B tests to validate audience segments (age, gender, pain points).
 </li>
 <li>
 Test 3&ndash;5 channels (schools, influencers, social, partnerships) and scale top performers.
 </li>
 <li>
 Rapidly iterate messaging and creatives based on performance and feedback.
 </li>
 <li>
 Maintain the experiment tracker with GTM and Research, ensuring all tests have clear hypotheses, results, and next steps.
 
 
 </li>
 </ul>
 
 Channel Execution
 
 
 
 <ul>
 <li>
 Manage ambassador and influencer activations that drive youth engagement.
 </li>
 <li>
 Run school outreach and community events to generate organic buzz.
 </li>
 <li>
 Coordinate paid media tests with Yoko and request new variants based on insights.
 
 
 </li>
 </ul>
 
 Content &amp; Localization
 
 
 
 <ul>
 <li>
 Write or adapt content in Arabic and English that feels authentic and youth-driven.
 </li>
 <li>
 Brief the designer to create visuals aligned with Nowair&rsquo;s identity and tone
 
 
 </li>
 </ul>
 
 Analytics &amp; Insights
 
 
 
 <ul>
 <li>
 Track key growth metrics: CTR, conversion, CAC, retention intent.
 </li>
 <li>
 Deliver a concise weekly one-pager summarizing &ldquo;what worked / what&rsquo;s next.&rdquo;
 </li>
 <li>
 Use analytics to identify which growth channels and messages are ready to scale
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;5 years in digital/growth marketing (startup or youth focus preferred)
 </li>
 <li>
 Hands-on executor with experience managing agencies or freelancers
 </li>
 <li>
 Bilingual (Arabic + English)
 </li>
 <li>
 Deep understanding of GCC youth culture, social platforms, and content trends
 </li>
 <li>
 Proficient in Meta Ads, TikTok Ads, and analytics tools (GA, Looker, or similar)
 </li>
 <li>
 Data-savvy and creative &mdash; able to translate insights into quick, testable ideas
 
 
 </li>
 </ul>
 Additional Information
 
 
 Title: Growth &amp; Community Marketing Manager
 
 
 <ul>
 <li>
 Location: Kuwait
 </li>
 <li>
 Type: Full-time
 </li>
 <li>
 Reporting to: Chief Operating Officer (COO)
 </li>
 <li>
 Start Date: Immediate
 </li>
 <li>
 Compensation: Competitive, based on experience
 </li>
 </ul>
</div>

Growth & Community Marketing Manager

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4 zain1959 prepaid segments jobs IN Kuwait Jobs In Kuwait

ZAIN1959 - Prepaid Segments

ZAIN1959 - Prepaid Segments

ZAIN2028 - Postpaid Offer Configuration

Growth & Community Marketing Manager