Seasonal Return Agent - BDL Airport

Overview

The BDL Airport is located at the following address:

180 Schoephoester Rd

Windsor Locks, CT 06096

• Wednesday - Sunday 10:00am-6:30pm (Off Monday & Tuesday)
• Thursday - Monday 12:00pm-8:30pm (Off Tuesday & Wednesday)

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement
• to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• Must be at least 18 years of age
• Must have a valid unrestricted driver's license with no more than two moving violations and/or at fault accidents in the past three years.
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work one of the following schedules:
  • Wednesday - Sunday 10:00am-6:30pm (Off Monday & Tuesday)
  • Thursday - Monday 12:00pm-8:30pm (Off Tuesday & Wednesday)