Security & Facility Operation Supervisor

1- Role Objective

• To maintain a secure, harmonious, and highly disciplined environment across the facility. The Supervisor will act as the primary operational representative on the ground, ensuring strict enforcement of facility guidelines, managing access control, and professionally resolving any on-site incidents to maintain the facility's premium standards.

2. Key Responsibilities

• Incident & Protocol Management: Act as the first responder for any unusual situations, operational disruptions, or resident concerns at the front desk. Ensure swift, polite, and firm resolution of issues without escalating them.
• External Coordination: Serve as the authorized point of contact on behalf of the management to coordinate with external agencies, local authorities, or regulatory bodies whenever required on-site.
• Access & Discipline Enforcement: Maintain strict vigilance over facility entry points. Ensure all residents, guests, and vendors adhere to the established code of conduct and facility rules.
• Direct Reporting: Provide immediate, real-time updates and formal incident reports directly to the Operations Manager (Mr. Nadeem) and Facility Manager regarding any critical matters.
• Team Supervision: Monitor the daily performance, attendance & deployment of the security guard team, ensuring high alertness (active gurads), proper uniform standards, and adherence to duty rosters.

3. Required Qualifications & Skills

• Professional Presence: Must possess a strong, commanding, and authoritative physical presence to naturally deter policy violations.
• Advanced Communication: Exceptional verbal skills to handle high-pressure situations calmly and professionally (Conflict De-escalation).
• Experience: Prior experience in handling sensitive facility operations, crowd control, or crisis management is highly preferred.
• Confidentiality: High level of integrity to handle sensitive operational matters discreetly as per management instructions.

Pay: From Rs40,000.00 per month

Work Location: In person