Security Manager

Chicago ORD IL Hyatt Regency

The Security Manager will be responsible for managing the security department and security officers, it's policies and practices, as well covering shifts, including patrolling the hotel premises, maintaining order, enforcing rules and regulations, and insuring observance of applicable laws.

Responsibilities

• Manage and Supervise Security personnel and daily security operations
• Ensure safety of guests, staff and hotel property
• Conduct regular patrols and inspections on hotel premises
• Along with hotel leaders, establish departmental and hotel security protocols
• Prepare detail incident and investigation reports
• Attend hotel management meetings
• In coordination w/ HR, conduct regular safety compliance and emergency preparation courses for hotel staff
• Respond and Follow up w/ any security related incidents.
• Work closely with conventions, vendors and local law enforcement
• Patrol lobbies, corridors, and public spaces
• Investigate disturbances, complaints, thefts, vandalism, etc.
• Detect fires or unsafe conditions
• Evaluate safety equipment and report any damages
• Warn or evict troublemakers as needed
• Obtain assistance for accident victims and file accident reports
• Notify team members and management of suspicious behaviors
• Assist management and enforcement officers in emergency situations
• Enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property
• Coordinate Lost and Found procedures
• Other duties as assigned
  
  
  

Requirements

• High school diploma or equivalent
• Previous experience in security field a plus, including supervisory/management duties
• Ability to work in various environments such as cold, rain, snow, or heat depending on the property location
• Ability to occasionally lift or carry up to 40 pounds
• Climb stairs, ramps, or ladders regularly
• Stand or walk on various surfaces for long periods of time
• Think clearly and react quickly in emergencies
• Make conclusions based on facts and on your own personal judgment
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Excellent communication and interpersonal skills
  
  
  

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  
  
  

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members