Security Operations Center Dispatcher

Security Operations Center Dispatcher

Position Overview:

Quality Protection Services is seeking a reliable and detail-oriented Security Dispatcher to manage daily scheduling operations and support field personnel. This position requires strong communication skills, the ability to multitask, and a proactive approach to problem-solving.

Essential Functions:

Dispatcher ensures that there is timely and appropriately skilled coverage for Security staff who are absent due to call-outs, vacations or other reasons. Candidate must be able to work and effectively communicate with Security staff, field and operations management, HR and Recruiting teams in a high pressure, time-sensitive environment to ensure customer satisfaction by preventing staffing shortfalls at client locations.

• Answer and track calls and emails from Security staff who call to advise of anticipated lateness or absences.
• Ensure timely and appropriately skilled replacements for call-outs and other reported absences, such as vacations, in a cost-effective manner.
• Promptly communicate with operations and field management regarding expected absences, changes in schedules and coverage.
• Prepares and maintain temp/replacement schedules
• Coordinate with Operations to ensure sufficient absentee coverage is available at all times.
• Ensure all employee/staffing coverage lists are up to date at all times.
• Ensure that temp/replacement Security Officers have been successfully hired into Payroll and HR systems before ever sent to jobsites to commence working.
• Communicate with temp/replacement Security Officers regarding their schedule and assigned job location and ensure that they fully understand same
• Coordinate appropriate Security coverage make required notifications during emergencies, such as floods, fires, injuries and snow storms.
• Monitor and ensure that Security Officer/Fire Life Safety Director are clocking in and clocking out as scheduled.
• Other duties as assigned.

The position requires the following, non-negotiable characteristics:

• Precision and accuracy in the performance of all duties.
• Direct, articulate and succinct communication style, both verbal and written.
• Mastery of organizational skills, including management of multiple tasks and deadlines.
• Self-motivation to be proactive in identifying problems and developing recommended solutions.
• Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.

Experience/Education:

• 3+ years of experience with working in Operations
• Security License preferred
• Exceptional phone etiquette
• Exceptional Microsoft Excel, Microsoft Word, Outlook Skills
• Proficiency in WinTeam is strongly desired
• High School Diploma required (some college preferred)
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized
• Ability to adapt and work in a multi-faceted and fast paced environment
• Ability to follow directions and be in line with change of directions at all times
• Ability to understand and maintain confidentiality
• Must be available to work all hours and workdays including weekends
• Highly enthusiastic, analytical, methodical and disciplined in nature.
• Must have ability to multi-task, manage multiple projects at once and meet deadlines.

Quality Building Services is a facilities maintenance company based in New York City. We service premier commercial assets in New York for individual and institutional owners. A certified Woman-Owned Business (WBE) celebrating 20+ years of continued business success and over 11 years as a WBE trusted partner, our success is based on our knowledgeable leaders and industry professionals who bring their experience and commitment to our fast-growing company and client bases. Our focus on safety, sustainability, efficiency and the preservation of client assets is always beyond expectations. In short, we are more than a cleaning company. We are solutions-driven industry experts, trusted professionals, and consultants.