Senior Account Manager

Key Responsibilities :

Business Development :

• Identify, target, and engage new B2B and B2G clients, including businesses and government agencies.
• Prospect and generate sales opportunities via cold calling, networking, and attending industry events.
• Develop and execute strategies to penetrate new markets and expand the company's footprint in both the private and public sectors.

Client Relationship Management :

• Build and maintain strong relationships with both new and existing clients, acting as a trusted advisor to ensure satisfaction and loyalty.
• Understand client needs and work closely with the delivery and service teams to ensure solutions meet or exceed expectations.
• Stay in regular communication with clients to identify new sales opportunities and ensure high levels of customer retention.

Contract Negotiation & Closing :

• Negotiate pricing, contracts, and service terms with clients to maximize sales and profitability while ensuring a positive client experience.
• Prepare and present detailed proposals, RFP responses, and contracts, especially in compliance with government procurement standards.

Sales Target Achievement :

• Meet and exceed individual sales targets and KPIs by closing new business and expanding accounts.
• Report on sales activities, revenue forecasts, and pipeline status to senior management.
• Analyze market trends and competitor activities to adjust sales strategies and maintain a competitive edge.

Collaboration & Strategy :

• Collaborate closely with the marketing, operations, and service delivery teams to develop tailored offerings for clients.
• Share insights and feedback from clients with the internal team to refine services and marketing approaches.

Experience & Skills :

• at least 4 years of experience in sales and account management.
• MS Office operating and typing skills
• Analytical skills
• Understanding of general finance and budgeting, including profit and loss and cash-flow management.
• Ability to build consensus and relationships among managers, clients, and employees.

Qualifications :

• Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience).
• Proven sales experience in B2B and/or B2G environments.
• Strong understanding of sales cycles, client acquisition, and government contracting processes.
• Ability to work independently and as part of a team to achieve sales targets.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Highly motivated, results-driven, and able to manage multiple clients and projects simultaneously.