Senior Administrative Assistant II, Academic Advising Center, Dean of Undergraduate Studies

Reports to: Director of Academic Advising

Purpose:

The job holder will be responsible for administrative support functions in the Academic Advising Center (AAC) to guarantee the center’s efficient operation. Supports managers and advisors through a variety of tasks related to advising, communication, and administration. The candidate will be responsible to communicate via phone and email with students, parents and AUC colleagues and forward requests to the concerned team member if needed. The candidate will work on AAC’s administrative assistant duties and deliver results with high quality and in a timely manner.

Responsibilities:

• Provides support to walk-in students, forwards them to their corresponding academic advisor or the outside office in charge of their request
• Arranges advising appointments and makes sure that students meet their assigned advisor
• Provides support in drop or add week, where a large number of students walk in the AAC
• Maintains a comprehensive student records for all undeclared students until their declaration. Ensures that student database has all undeclared students’ information, their intended major academic advisor, year of admission, and others
• Secures accurate data entry either on Banner or on student’s database files and updates the records when needed
• Provides support and assistance to all AAC staff members in printing, photocopying, and answering phone calls and maintains office supplies and inventory
• Assists in any logistical request by AAC members, room reservation, cancellation of appointments, request for transportation, and others
• Knowledgeable of all advising resources, like four-year plans of majors, advising website and core curriculum website and uses these resources wisely
• Directs students to other AUC resources that will help them with their problem or request
• Checks the AAC email and makes sure to direct mails to responsible staff members
• Checks the drop workflow website and directs the requests to the person in charge
• Supports in information and data gathering for statistical use of AAC
• Maintains attendance and leaves of team, able to enter leaves on SAP
• Supports and supervises the process of preparing all required documentation related to the operating and capital budget
• Follows-up on all projects, assignments and initiatives handled by or through the Academic Advising Center
• Follows-up and supervises the staff contract renewals, and annual staff reports that are part of the portfolio of the VP
• Responsible for AAC petty cash

Requirements:

Minimum Education Requirements:

• Bachelor’s degree, preferably in Business Administration, Management or any relevant field

Experience:

• A minimum of five to seven years of relevant work experience
• Familiarity with AUC academic regulations is preferred

Skills:

• Excellent communication or interpersonal skills
• Ability to work with students
• Accuracy while working under stress
• Good Command of English and Arabic, Spoken and Written
• Strong computer skills, especially MS Office, and Data Entry

This position is open until September 9, 2025

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

“We thank all individuals who have expressed interest in working at The American University in Cairo.”