Senior Analyst, Compliance & Fraud Systems Support

Job Description: Senior Analyst, Compliance & Fraud Systems Support

Department: Technology

Location: Dubai

Reporting to: Manager, Application Support

Job Summary

We are seeking a highly skilled and motivated Senior Analyst to provide expert-level support and administration for our suite of financial crime compliance systems, with a primary focus on NICE Actimize. In this role, you will be the technical subject matter expert (SME) responsible for ensuring the stability, performance, and effectiveness of our fraud detection and anti-money laundering (AML) platforms. You will work closely with Compliance, Fraud Operations, and IT teams to troubleshoot issues, implement configurations, and support the systems that protect the bank from financial crime.

Key Responsibilities

System Administration & Support:

• Provide L2/L3 technical support for the NICE Actimize suite (e.g., ACT One, Watchlist Compliance, SAM, ERCM, IFM-X) in a 24/7 banking environment.
• Monitor system health, performance, and batch job processing (e.g., scenario execution, case management workflows).
• Investigate, diagnose, and resolve complex technical incidents and service requests related to application errors, data feed issues, and user access.
• Perform routine application maintenance, including patching, upgrades, and environment refreshes in coordination with the infrastructure team.

Configuration & Business Rule Management:

• Implement and test changes to scenario tuning, rules, parameters, and risk models within the Actimize platform as directed by the Compliance team.
• Support the back-testing and calibration of fraud and AML scenarios to optimize alert quality and reduce false positives.
• Manage reference data, watchlists, and other static data configurations within the systems.

Data Integration & Analysis:

• Troubleshoot and support real-time and batch data feeds from core banking systems (transactions, customer data) into Actimize.
• Write basic SQL queries to investigate data discrepancies, validate feed completeness, and support ad-hoc data analysis for the business.
• Collaborate with data engineering teams to resolve data pipeline issues affecting Actimize.

Stakeholder Collaboration & Documentation:

• Act as a liaison between IT infrastructure, application vendors (NICE), and business users (Compliance/Fraud Investigators).
• Create and maintain detailed technical documentation, including system configurations, support procedures, and knowledge base articles.
• Provide training and guidance to L1 support staff and end-users on system functionality and best practices.

Qualifications & Experience

Required:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• 3+ years of hands-on experience administering, configuring, and supporting the NICE Actimize platform in a banking or financial services environment.
• Strong understanding of AML and Fraud typologies, scenarios, and investigative processes.
• Proven experience with SQL for data querying and analysis.
• Solid understanding of Unix/Linux commands and basic shell scripting.
• Excellent problem-solving and analytical skills with a keen attention to detail.

Highly Desirable:

• NICE Actimize professional certifications (e.g., Certified Administrator).
• Experience with other financial crime systems (e.g., Oracle Mantas, SAS AML, Featurespace).
• Knowledge of UAE banking systems and payment networks (SWIFT, IPI/FTS, NPSS, WPS etc.).
• Familiarity with ITIL framework principles (Incident, Problem, Change Management).