Experience:

Minimum of 3 to 5 years in customer service industry in technical support area.

Roles & Responsibilities:

• Provides application support with focus on ETL, SQL and data modeling Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
• Logs and tracks calls using problem management database and maintains history records and related problem documentation
• Meet and exceed established benchmarks and expectations
• Consults with product/development teams to explain software and/or data errors
• Stay current on all key support topics, including product knowledge and required technical and soft skills
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work.

• Provide expert, top quality customer support, including professional, courteous, and timely communication during all levels of interaction.
• All other duties as assigned.
• Company works round the clock - 24/7 Operations with 8 to 10 shifts per day
• This position requires to work at US Day shift

Attributes:

• 2-5 years’ prior experience in a technical support role
• Experience with ETL, Relational Database, Data Warehouse tools, technologies, and best practices
• Expert in SQL and relational database schemas
• Salesforce/other CRM experience requirement
• Familiarity with Cloud based technologies
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload with changing customer and business needs