Senior Analyst- Knowledge Services

Job Description:

• Identify and define Analytics offerings that can be taken to CS SD clients
• Present Infosys view points for his her focus areas in leading industry forums
• Understand specific market dynamics and customize the strategy for the service line
• Liaise with clients and understand the business requirements and the functional goals thereby identify problem statements that Infosys could potentially support
• Drive the transformational agenda to align with the goals
• Identify opportunities by working with internal teams that addresses the agenda
• Leverage and mobilize teams working with internal and client stakeholders as required
• Take accountability for projects by ensuring right team is deployed and program managing the delivery of the projects
• Identify recruit consultants while mentor and manage their career development
• Drive and lead specific white papers point of view in order to improve the impact in market place
• 40 Customer Experience Consulting Familiar with CS Analytics driving transformation around customer experience by building innovative Analytical solution model

Key Responsibilities:

• 30 Strong CS Domain This position will serve as the subject matter expert in core CS SD Operations and understands and drives transformation in this domain
• The candidate should bring in strong services industry experience and knowledge of best practices
• 15 Strong Project Management Good at coordination with multiple teams pro active attitude monitoring tracking issues for completion work independently manage project plan and deliverables
• This position requires interaction coordination with teams in multiple locations
• Project manager is responsible for the direction coordination implementation control completion of projects and cross project coordination while remaining aligned with strategy commitments and goals of the Engagement
• 15 Strong Communication Skills Ability to interact with senior client stakeholders guide peers and interact with junior colleagues

Technical Requirements:

• Has a Degree in Engineering and or MBA with minimum defined grades and a minimum experience of 7 years with at least few years in a Customer service consulting environment
• Industry specific expertise in Customer Service Domain Analytical tools like PowerBI Tableau Mini tab
• Analytical programing Phyton R SQL Dana mining Data analytics

Additional Responsibilities:

• Knowledge in the areas of not limited to
• Account Management Project and Program Management Technology appreciation Problem Solving Consulting frameworks Process knowledge Industry Domain expertise Risk and Compliance Offering Development Project and Program Management at Global scale

Preferred Skills:

Analytics