Senior Analyst, SSA HR Technology

Position Summary:

The Senior Analyst, HR Technology, is responsible for supporting the design, configuration, testing, and implementation of HR technology solutions to meet the evolving needs of the organization. Reporting to the Manager of SSA HR Technology, this role focuses on ensuring the effective operation of HR systems, maintaining data integrity, and delivering high-quality solutions that enhance the employee experience.

This position plays a key role in executing HR technology projects and system enhancements, working closely with HR stakeholders to ensure systems meet functional requirements and organizational goals. The organization's Human Capital Management (HCM) system is Infor CloudSuite, and this role requires expertise in system configuration, troubleshooting, and data analytics.

Position Duties/ Essential Functions:

HR Technology Support

• Configures and maintains HR technology solutions, including the organization's Human Capital Management (HCM) system, Infor CloudSuite.

• Provides technical and functional support for system enhancements, including gathering business requirements, system testing, and troubleshooting issues.
• Ensures data integrity across HR systems by conducting regular audits and resolving data-related issues.

Process Improvement and Optimization

• Assists in identifying opportunities to streamline processes and improve system functionality.
• Supports the implementation of automation and self-service capabilities to enhance the employee and manager experience.
• Recommends system configurations and workflows that align with organizational needs.

Project Coordination

• Partners with the Manager of HR Technology to execute system changes and projects, including upgrades, enhancements, and implementations.
• Contributes to project deliverables by creating documentation, conducting system testing, and supporting change management activities.
• Collaborates with HR teams and other stakeholders to ensure project objectives and timelines are met.

Data Reporting and Analytics

• Generates reports and dashboards to support HR decision-making, leveraging analytics to identify trends and system performance issues.
• Assists in establishing data governance standards to ensure compliance and accuracy.

Collaboration and Stakeholder Support

• Serves as a point of contact for HR teams, employees, and managers to address system-related questions, issues, and requests.
• Collaborates with HR stakeholders, IT partners, and external vendors to implement and maintain HR technology solutions.
• Provides training and resources to end users to ensure successful adoption of system changes and enhancements.

Education

Essential: Bachelor's Degree

Experience

• 3-5 years of experience supporting HR technology systems, managing Tier I cloud-based Human Capital Management (HCM) systems (e.g., Infor CloudSuite, SAP SuccessFactors, Oracle HCM).
• Hands-on experience in system configuration, testing, and troubleshooting within an HR technology environment.
• Proficiency in HR processes such as payroll, benefits, talent acquisition, learning management, and performance management, with the ability to ensure system alignment with functional needs.
• Experience in generating reports and dashboards, with the ability to translate data into actionable insights.
• Prior experience collaborating with HR and IT teams to deliver system enhancements or solutions.

Equivalent Experience

4 years additional experience as outlined above

Skills

• Strong knowledge of Tier I Human Capital Management (HCM) systems, with expertise in system configuration and functionality.
• Excellent problem-solving skills and attention to detail, with the ability to troubleshoot system issues and identify root causes.
• Effective communication and collaboration skills to work with cross-functional teams and provide support to end users.
• Strong analytical and data management skills.
• Familiarity with HR system compliance, data privacy, and governance best practices.
• Ability to manage multiple tasks and priorities in a dynamic, fast-paced environment.

Licenses/ Certifications

Preferred: Project Management Professional