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Senior Applications/system Analyst (SharePoint)
JOB_REQUIREMENTS
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Overview:
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
Responsibilities:
Clearance:
Location:
Pay Range:
Are you a Senior Applications/system Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
- Respond to a high-volume of mid to moderately technical inquiries from VA users, enterprise wide.
- Create overall management and business automation process strategy and oversee implementation.
- Assure the over all look and feel of a site and create a management strategy for keeping content fresh and up to date.
- Participate in training customers and identifying repeatable issues that can be resolved in a knowledge article.
- Document inquiry responses and problem resolutions prior to closing the ticket.
- Extensive experience with the use of multiple different tools to determine best approach for site and page creation, operations, management, maintenance and development.
- Expert in SharePoint Online, Power Platform (Power Automate, PowerApps, Power BI, Power Virtual Agent) and Office 365 Integration.
- Should have up to date knowledge on all current software tools available.
- Should have extensive experience in working with customer requirements and creating SharePoint Online sites.
- Business Process Management (Intermediate).
- Data analytics experience (Intermediate/Novice).
- Knowledge of solution architecture and system integration (SharePoint Online).
- Testing skills to test automation processes.
- Ability to design the automation process.
- Customer care communication skills.
- ServiceNow or similar ticket tracking skills.
- Knowledge of low-level computer languages (web based).
- Basic coding skills.
Education:
- Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience.
- Eight (8) years of additional relevant experience may be substituted for education.
Clearance:
- The ability to pass a Tier 2/Moderate Background Investigation.
Location:
- Remote, USA.
- Monday - Friday (8:00 AM - 4:30 PM CST).
Pay Range:
- The pay for this position ranges from $60,730 to $68,500.
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
- Also, certain positions are eligible for additional forms of compensation, such as bonuses.
- TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/
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