Senior Associate -Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express has been a leader in travel for over a century and today operates one of the world’s largest Travel & Lifestyle Services (TLS) networks. TLS delivers differentiated value, exceptional service, and deep expertise to Card Members across 22 global markets—supporting leisure, business travel, and premium lifestyle needs.

About the Team

The Digital Agent Services team sits at the intersection of customer experience and operational excellence. We build the digital tools that enable our travel consultants to deliver seamless, high-quality servicing—from booking to post-trip support.

The Opportunity

We are looking for a Sr. Associate – Product Development to join our global product team as a travel domain expert. This role is ideal for an experienced travel professional with strong Sabre knowledge who is looking to grow their career in product development.

You will work closely with Product, Engineering, Business teams, and our GDS partner (Sabre) to shape, test, and deliver new capabilities. This role plays a critical part in ensuring our solutions are practical, scalable, and aligned with both customer and agent needs.

Why This Role Is Exciting

• Help shape the future of digital servicing in travel
• Work on products that directly impact both agents and Card Members at scale
• Collaborate with global teams across Product, Technology, and Business
• Gain hands-on experience in product development within a leading organization
Be part of a team focused on innovation, including AI-driven servicing experiences

How will you make an impact in this role?

• Partner with Product, Engineering, Business stakeholders, and Sabre teams to design, test, and deliver new product capabilities
• Act as a Subject Matter Expert (SME) in travel systems (including Sabre/SR360)
• Prepare, refine, and validate backlog items to support development teams
• Test agent point-of-sale tools across Air, Hotel, Car, Cruise, and Tour bookings
• Support user research and validation activities (e.g., usability testing, feedback sessions)
• Collaborate across teams to define problems, evaluate solutions, and drive delivery
• Ensure product quality through testing, implementation reviews, and continuous feedback
• Communicate updates, trade-offs, and recommendations clearly to stakeholders
Evaluate new Sabre capabilities and help define adoption strategies for TLS

Minimum Qualifications

• 4+ years of experience in the travel industry with strong Sabre expertise (SR360 preferred)
• Experience working with cross-functional teams (Product, Technology, Business)
• Strong analytical and problem-solving skills
• High attention to detail and commitment to quality
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills

• Experience or interest in user research and customer-centered product development .
  

Preferred Qualifications

• Deep understanding of end-to-end travel booking flows and agent servicing tools, including ticketing and invoicing.
• Familiarity with GDS ecosystems and integrations
• Ability to translate business needs into clear requirements and test scenarios
• Curiosity and willingness to challenge existing processes and improve outcomes

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.