Senior Associate, MDM

Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Senior Associate, MDM! In this role, you are responsible for interaction with business, Master-data Operations Team and Tier-3 organization. Ensure that the quality of existing and new data is maintained to the most optimum standard. Become a single point of contact for all master data related issues across the business and partners..
Responsibilities
The Role demands for a qualified professional who can provide guidance to direct reports typically comprising of first line managers and supervisors. MDM Associate will be responsible for all the activities related to –

• Fully responsible for all master data objects in respective scope of materials, sales organization and pricing. Their customer and Vendor and need to be added based on their role.
• Ensure master data integrity between modules & systems at efficient quality and accuracy, Coordinate, Analyse and facilitate resolution of issues
• Assist & Train resources involved in the data collection process, Develop procedure/business rules for data collection
• Perform Regression Testing or Change Request Testing, Generate & Analyse regular reports: statistics of MD Maintenance (e.g. no. of errors, lead time violation, etc) & Data Quality Key performance indicators.
• Support the business unit team for expediting the master-data creation of fast track projects.
• Ensure SLA (Service Level Agreements) for lead times and data quality are fully met
• Highlight lesson learned on frequent issues, Support regular Master Data Health Check & Audit Trail validation
• Propose opportunities for improvement of Master Data Quality
• Ensuring consistent Data & Data structure within SAP of Material Master Data / Customer master/ Vendor Master / Pricing master
• Leading Master data management processes related to the creation, maintenance, and quality of all master and reference data
• Owning the data requirements for the implementation and turnovers to external teams
• Maintenance and completeness check for all Material Master Data in co-ordination with CD team, Marketing, Sales, Customer Service, Finance and Demand Planning.
• Serving as the strategic point of reference for data within business as principal voice of contact for data quality
• Training & Onboarding of pertinent teams.
• Guiding and leading cross-functional teams in implementation of data
• Analyzing and reporting metrics of master data to reduce customer data issues and improved customer data quality in order to ensure that teams follow and support customer data governance policies
• Developing and improving business processes through tools, metrics to enable decision making
• Good analytical skills, propose process improvement plans
• Quality improvement is expected
• Work with business leaders - multiple brand managers to understand and provide enhanced data for respective initiatives
• Knowledge of SAP U2K2, PIF, GMMD, M-power, Pyramid Spectrum and workflow systems

Minimum Qualifications

• Bachelor’s degree
• Strong financial analytical skills and problem solving skills.
• Effective communicate in writing and verbally to client.
• Experience in balancing customer facing role and work assessments.
• Self-starter and have analytical, problem solving skills

Preferred qualifications

• Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers.
• Good people and customer handling skills.
• Effective communication and interpersonal skill.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.