Senior Associate, Production Services Application Support Analyst

Site Reliability Operator

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Site Reliability Operator to join our Data and Analytics team. This role is in Boston, MA or Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

• Embrace Growth Mindset: Successful employees take risks, share mistakes, and challenge themselves every day at BNY. The applicant must take time to reflect on their own mindset by embracing challenging work, seeking feedback from peers, and learning from their experiences. They will openly discuss mistakes and the lessons learned, use those strategies to help others, and they will help others grow by providing positive and constructive feedback.
• Incident Monitoring & Response: Act as the first line of defense for service disruptions, database efficiency issues, and performance incidents; analyze problems and provide recommendations or escalate when necessary.
• Ticket Management: Monitor and resolve ServiceNow tickets related to system alerts, incidents, and user issues.
• Knowledge Transfer: Participate in structured onboarding by shadowing senior team members; gradually transition into independent ownership of shift coverage.
• Linux Support: Perform basic Linux functions such as log review, file editing, and process management; contribute to efficiency improvements.
• Database Support: Utilize SQL to assist with troubleshooting, analysis, and efficiency-related incidents.
• Application Support: Support Eagle, Data Vault, and managed file transfer applications.
• Scripting & Automation: Improve automation and operational processes over time by documenting, testing, and coding as necessary.
• Cross-Team Communication: Collaborate with peers and internal stakeholders, including non-technical users, explaining issues in clear, layman’s terms when required.
• Monitoring & Tools: Leverage monitoring platforms (e.g., Ops Ramp, Elastic, Grafana, etc.) to track system health, detect issues, and proactively prevent downtime.
• Team Collaboration: Work effectively in a flexible, evolving environment while fostering strong team relationships and knowledge sharing.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is preferred. 4-6 years of experience in a systems SCM environment, experience in the securities or financial services industry is a plus.
• Hands-on experience with Linux command line navigation and troubleshooting.
• Experience with relational databases and query languages (SQL required).
• Exposure to ServiceNow or similar ticketing systems.
• Strong interpersonal and communication skills; ability to collaborate within a team and communicate effectively with both technical and non-technical audiences.
• Willingness to provide L1/L2 support, including weekend coverage and extended resolution timelines for complex cases.
• Strong attention to detail with the ability to follow structured processes and procedures.
• Familiarity with Azure cloud environments.
• Experience with enterprise monitoring tools such as OpsRamp, Splunk, Elastic, Oracle OEM, Grafana, New Relic, or SiteScope.
• Prior exposure to performance troubleshooting in large-scale systems.
• Experience supporting client-facing environments where clear communication is required.
• Python scripting experience preferred but not required.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.