Senior Business Analyst

Responsibilities include:

• Develop new business strategies and models
• Communicate to management on how these strategies and models will enhance business efficiency
• Create monthly reports on the performance of the business
• Identify and address operational, financial, and technological risks within the business
• Maintain, test, and improve business and systems operations
• Build and maintain relationships with key stakeholders
• Identify innovative ways to increase customer satisfaction
• Evaluate the performance of project teams to ensure that targets and deadlines are met
• Communicate ideas and viewpoints to senior management
• Act as a liaison between business and IT groups
• Supervise the design of new products and evaluate how these will perform on the market

• Bachelor's degree in business, accounting, IT or any related field
• 3+ years' experience as a business analyst
• Knowledge of cloud environments
• Knowledge of Databricks
• Knowledge of Microsoft Visio and Access is advantageous
• Ability to develop and run SQL or Python queries
• Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
• Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions
• Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy
• Problem-solving/analytical skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points
• Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics
• Proven training in Business Process Modeling
• Proficiency in MS Office (MS Word, Excel, PowerPoint)
• The ability to handle multiple projects in a fast-paced environment
• Project Management experience at the senior level