Senior Business Analyst

Description:

About Pacific Specialty Insurance Company (PSIC) At Pacific Specialty Insurance Company (PSIC), we approach things a bit differently and have for over 27 years. We warmly welcome each new employee to our work family. Family is one of PSIC’s Core values therefore, we treat our employees with appreciation and respect, while providing the much-needed flexibility in their day. We understand this is paramount in today’s workforce. Not only does this schedule increase efficiency and reduce interruptions, but it improves work/balance by providing every other Friday off. Our Core values of Family, Home, Trust and Profitability are what drives our daily decisions. We strive to foster a culture where all employees feel a sense of belonging and are encouraged to come up with ideas to help us improve as an organization. We provide the tools to help you succeed. Pacific Specialty Insurance Company is a large regional carrier in California, but consistently writes business in 4 other states as well.

Job Summary: The Senior Business Systems Analyst serves as a key liaison between the business units and the Information Technology department. This role is responsible for analyzing complex business problems, identifying opportunities for improvement through technology, and eliciting, documenting, and managing requirements for system enhancements and new implementations. The Senior Business Systems Analyst will have a deep understanding of property insurance processes and systems and will be instrumental in driving projects that improve efficiency, accuracy, and overall business performance. The role requires strong analytical, communication, and project management skills to effectively translate business needs into technical solutions.

Duties and Responsibilities:

• Business Process Analysis:
  • Analyze existing business processes within underwriting, claims, policy administration, billing, and other relevant areas of property insurance.
  • Identify bottlenecks, inefficiencies, and opportunities for automation and improvement through technology.
  • Document current state ("as-is") and desired future state ("to-be") processes using flowcharts, diagrams, and other relevant documentation techniques.
• Requirements Gathering and Management:
  • Collaborate with stakeholders across various business units to gather, analyze, and document business requirements, functional requirements, and technical requirements.
  • Conduct interviews, workshops, and surveys to elicit requirements effectively.
  • Translate business requirements into clear, concise, and unambiguous technical specifications for development teams.
  • Manage requirements throughout the project lifecycle, including change control and prioritization.
  • Create and maintain user stories, use cases, and other relevant requirement artifacts.
• System Design and Implementation:
  • Work closely with developers, architects, and other IT staff to ensure that technical solutions align with business requirements and objectives.
  • Participate in the design and review of system solutions, ensuring they meet business needs and adhere to architectural standards.
  • Develop and execute test plans, test cases, and test scripts to ensure the quality and accuracy of implemented solutions.
  • Support user acceptance testing (UAT) by creating test cases, facilitating UAT sessions, and managing defect resolution.
• Project Support:
  • Support project managers in the planning, execution, and monitoring of IT projects related to property insurance systems.
  • Assist with project scoping, estimation, risk assessment, and issue resolution.
  • Track and report on project progress, highlighting risks and issues to project stakeholders.
• Communication and Collaboration:
  • Facilitate effective communication and collaboration between business stakeholders and IT teams.
  • Serve as a subject matter expert on property insurance systems and processes.
  • Provide training and support to end-users on new systems and functionalities.
  • Prepare and deliver presentations to stakeholders on project updates, system enhancements, and other relevant topics.
• Vendor Management:
  • Manage relationships with vendors, ensuring deliverables are met and issues are resolved in a timely manner.

Requirements:

The Ideal Candidate will have the following:

Education and Experience:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 5+ years of experience as a Business Systems Analyst, preferably in the property insurance industry.
• Experience with insurance core system implementations and integrations are preferred.
• Certification as a Business Analyst (e.g., CBAP, CCBA) is a plus.

Specialized Knowledge and Skills

• Property Insurance Expertise:
  • In-depth knowledge of property insurance principles, practices, and terminology, including underwriting, policy administration, claims processing, billing, and reinsurance.
  • Familiarity with common property insurance policy forms and endorsements.
  • Understanding of regulatory requirements and compliance standards applicable to the property insurance industry (e.g., ISO, state-specific regulations)
• Technical Skills:
  • Proficiency in requirements gathering and documentation techniques (e.g., user stories, use cases, process flows, data models).
  • Experience with business process modeling tools (e.g., Visio, Lucidchart).
  • Familiarity with Agile and Waterfall project management methodologies.
  • Strong understanding of relational databases and SQL.
  • Experience with property insurance software systems (e.g., Guidewire, Duck Creek, Majesco) is highly desirable.
  • Experience with reporting and analytics tools (e.g., Tableau, Power BI) is a plus.
• Soft Skills:
  • Excellent analytical and problem-solving skills.
  • Strong communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical audiences.
  • Exceptional interpersonal skills with the ability to build rapport and collaborate with stakeholders at all levels.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  • Proven ability to work independently and as part of a team.

Our Benefits - Protection is the name of the game in the insurance industry, and we believe in benefit plans that offer protection to our employees for medical, dental, vision, life, disability, and retirement plans. Our 401k plan and company match are second to none. The company will make a matching contribution equal to 60% of your qualified salary deferral contribution! All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Pacific Specialty Insurance Company is a member of the McGraw Group of Affiliated Companies Pacific Specialty Insurance Company is an equal opportunity employer