Senior Business Analyst/software tester

The NC Department of Health and Human Services (DHHS) is seeking a senior Business Analyst / Software Tester to support the implementation of a statewide IT project for Division of Public Health (DPH).

DESCRIPTION OF WORK:

This hybrid role combines business analysis with software quality assurance testing responsibilities. This senior BA / Tester role will work with the business and other stakeholders to support the business process analysis. This role will work with multiple internal and external stakeholders to capture requirements, business process workflows and develop other BA artifacts using North Carolina Department of Information Technology Business Analysis Team tools and templates. This role will also perform QA and Testing work and ensure our applications run smoothly.

RESONSIBILITIES

Business Analyst Duties:

• Develop a strong understanding of the functions, uses and requirements for the system
• Gather, analyze, and document business requirements from stakeholders.
• Identifying and documenting current and future state process workflows
• Developing documents such as: Business objects inventory list Reports, email notifications and Forms List, Email Notifications/Letters Inventory List, User Stories, Permission Matrix, Wireframes
• Additional development of documents may include but is not limited to entity relationship diagrams, data dictionaries, system context diagrams
• Preparing and maintaining project documentation and artifacts including analysis, reports and user documentation
• Help business develop use cases
• Translate business needs into functional specifications and user stories.
• Collaborate with development teams to ensure requirements are understood and implemented correctly
• Supporting required system go-live activities
• Documenting gap analysis

Software Testing Duties

• Execute manual and automated test cases to validate software functionality, performance, and security.
• Perform data migration testing to ensure accurate transfer of data between systems.
• Conduct back-end testing, including validation of APIs, server-side logic, and integration points.
• Write and execute database queries (SQL) to verify data integrity and consistency.
• Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO).
• Collaborate with developers and product teams to resolve bugs and improve application quality.
• Perform regression, integration, and user acceptance testing (UAT).
• Create and maintain test plans, test scripts, and testing documentation.
• Ensure compliance with QA standards and best practices.
• Strong English comprehension and communication skills (spoken and written) for clear documentation and effective user support.
• Ability to work autonomously and be a "self-starter"
• Experience working in a fast-paced Agile Testing environment

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills
• Collaboration and relationship-building with their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
• Proficiency in writing SQL queries and understanding relational databases
• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
• Public Health or other health systems experience is desired
• Must have familiarity with agile methodology, tools and frameworks, i.e. scrum, kanban

Skill Matrix:

• Extensive knowledge of business system analysis techniques and testing methodologies Required 7 Years
• Demonstrated experience in gathering business requirements and development of business rules and process flow. Required 7 Years
• Proven experience with business process design, definition and/or re-design. Required 7 Years
• Experience with Business Analysis methodologies and problem solving Required 7 Years
• Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project Required 7 Years
• Excellent communication skills (both verbal and written) Required
• Proficiency in writing SQL queries and understanding relational databases Required 3 Years
• Demonstrable analytical skills and an attention to detail. Required
• Excellent creative thinking and problem-solving skills Proactive, quality oriented, with demonstrated leadership and team building skills. Required
• Experience working for State government Highly desired
• Healthcare related experience Highly desired 3 Years
• Knowledge Creating Context Diagram and Functional decomposition Required 5 Years
• Experience with DPH public health lab system and programs Highly desired 3 Years
• Familiarity with agile methodology, tools and frameworks, i.e. scrum, kanban Highly desired 3 Years
• Experience with manual and automated testing, data migration testing, back-end testing, validation of APIs, server-side logic, integration points Required 3 Years
• Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO). Highly desired 3 Years
• Experience with automated testing tools like UFT, Tosca, NeoLoad, Selenium. Highly desired 3 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.