Senior Call Center Architect: Cloud, Hybrid & Omni-Channel

A technology service provider in Dubai is looking for an experienced professional to design and govern the end-to-end contact center technology architecture. The role requires proficiency in enterprise call center architecture and a strong background in leading the implementation of platforms such as Genesys, Avaya, and Amazon Connect. Ideal candidates should have over 10 years of experience in the IT sector, focusing on architecture roles, with demonstrable skills in omni-channel routing and integration with enterprise systems.