Senior Captain Acquisition & Market Ops Associate

Role overview
As part of the Captain Acquisition & Market Operations team, you will be the driving force behind our supply growth. You will play a pivotal role in building and managing the supply base from onboarding third-party logistics (3PL) partners to ensuring Captain availability and operational readiness. This role is integral with supplier coordination, captain onboarding, and ramp-up activities, to ensure that our markets are fully equipped to meet the demand and deliver exceptional service.

What you'll do

• Own and lead the full captain acquisition process.
• Initiate and manage onboarding conversations with 3PL partners and logistics suppliers
• Align captain supply with Careem's growth plans by ensuring 3PLs meet their commitments.
• Track and enforce fulfilment targets.
• Distribute captain swag/uniforms and coordinate training initiatives.
• Build and nurture relationships with 3PL providers to establish trust and long-term collaboration.
• Serve as the point of contact for resolving operational issues with suppliers and captains.
• Maintain clear documentation and reporting of acquisition progress and supply health.

What you'll need

• 3+ years of experience in acquisition, logistics, or operations in a fast-moving environment (e.g., food tech, q-commerce, mobility)
• Proven track record of last mile operations or supplier/vendor management
• Excellent communication and stakeholder management skills.
• Intermediate Excel/Google Sheets proficiency required; SQL is a plus.
• Analytical mindset with comfort handling numbers and supply metrics.
• Entrepreneurial spirit and adaptability to thrive in a dynamic, fast-paced environment.
• Demonstrated ability to lead cross-functional projects independently.