Senior Client Services Manager

Overview

How You'll Make an Impact

As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high profile brands. Reporting to senior leadership and collaborating with 12 cross functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You'll be at the forefront of shaping client strategies, demonstrating Epsilon's advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth.

The role is highly collaborative, working with various internal and external partners to integrate and deliver objective based solutions.

We are able to offer you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data driven insights and innovative technology offers a compelling opportunity to work on industry leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our Dubai office 3 - 4 days per week.

What You'll Achieve

You'll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon's success in the MENA market.

Role Overview

The Senior Client Services Manager will drive client growth and adoption of Epsilon's DSP solutions by developing strategic relationships, expanding media investment, and unlocking new data driven activation opportunities across key accounts.

Key Responsibilities

• Own and grow strategic client relationships, identifying opportunities to expand the adoption of Epsilon's DSP and identity led media solutions
• Drive revenue growth through proactive client development
• Act as a trusted advisor to clients, translating business objectives into data driven media strategies
• Collaborate with internal teams to deliver best in class campaign execution and performance outcomes
• Lead client business reviews with performance insights, optimization strategies, and incremental growth opportunities
• Educate clients and agency partners on Epsilon's differentiated DSP capabilities, identity resolution, and closed loop measurement
• Monitor account health, forecast revenue growth, and ensure long term client satisfaction and retention

Who You Are

• What you'll bring with you:
  • 3-6 years' experience in digital marketing, MarTech, and project management.
  • Commercially driven mindset with an eagerness to identify opportunities for growth and contribute to business and client success.
  • Strong organisational, time management, and communication skills.
  • Analytical thinking with a curiosity about interpreting data to tell compelling stories.
• Why you might stand out from other talent:
  • Passion for big data, technology and solving complex problems.
  • Experience in account management and building client relationships.
  • A consultative approach to client management, growth and strategy development.
  • Experience in collaborating with cross functional teams and driving innovative solutions.
  • A proactive attitude focused on process improvement and automation.
  • A growth mindset, always seeking to learn, adapt, and improve in a fast evolving industry.

This role is perfect for someone eager to be part of a dynamic, growing business at the innovative of digital marketing and technology, with ample opportunities to make a significant impact.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting edge solutions and forward thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections , commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.