Senior Client Support Technician - Seattle, WA

Join Triton's Client Support Team and thrive in a dynamic environment where curiosity fuels your growth. Working hands-on with custom yacht technology across all aspects of IT, from servers and networks to security, AV, satellites, and more!

Company Information

Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.

Position Summary

The Senior Client Support Technician is a key member of the Triton Technical Client Support team and provides 24/7/365 remote troubleshooting and support to Triton Technical customers worldwide. The Senior Client Support Technician role requires an advanced knowledge and deep understanding of current server hardware, software and also requires a structured, analytical and methodical approach to troubleshooting and problem solving. Additionally, the Senior Client Support Technician will act as a mentor for junior members of the team ensuring their skills and knowledge continue to develop, and that any initiatives, guidelines, training and processes the team has in place are being followed.

Essential Duties and Responsibilities

• Provide advanced technical support for a variety of software and hardware issues.
• Act as a senior escalation point for complex client helpdesk tickets, ensuring timely and effective resolution.
• Perform Microsoft server management tasks, including troubleshooting, maintenance, and performance optimization.
• Software Implementations and System Configurations
• Carry out software implementations, system configurations, and customizations to meet client needs.
• Ensure that issue management, resolution, and escalation are conducted per defined procedures and established best practices.
• Execute upgrades and enhancements to client desktop, server, network, telecom, satellite, and AV systems.
• Generate, edit, and maintain site information spreadsheets and user documentation.
• Improve and maintain documentation on new and existing project installations and procedures.
• Attending client sites to assist with on-site project work as required,
• Participate in rotating weekend and time-shifted shifts as needed.
• Be available for holiday and overtime work when required or needed.
• Perform other duties as assigned by the Managers to support the team and achieve organizational goals.

Required Experience and Skills

• Advanced Microsoft Office knowledge i.e., Excel, Outlook, Word, OneNote
• Effective communication skills both verbal and written
• CCNA level knowledge or appropriate experience with :- Servers - HP, Dell, Lenovo DAS/SAN/NAS Storage – MSA, NetApp, Synology Switching & Routing - Cisco, Ruckus Firewalls - Cisco, Kerio, FortiGate, Palo Alto Wireless Networking – Cisco, Ruckus

Personality Traits

• Proactive work ethic and drive
• Meticulous attention to detail
• Able to explain complex technical issues and resolutions in a patient, non-technical manner
• Ability to prioritize tasks and client issues in accordance with defined standards and protocols
• Commitment to learning and willingness to teach others
• Strong listening skills with proven leadership and organizational skills
• Resourceful, with an inherent tenacity for problem solving
• Efficient multi-tasking skills
• Global awareness and knowledge of cultural differences

Other Requirements

• Valid Driver License
• Valid Passport (Or able and willing to obtain at time of hire)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required to lift more than 50 pounds. The vision requirement includes: ability to adjust focus; depth perception; peripheral vision; distance vision; normal color perception and close vision.

Benefits:

• 20 Days PTO: Enjoy ample time off for relaxation and rejuvenation.
• Health Insurance at $80/month for Employee-Only: Affordable coverage for employees.
• 100% Company Covered Dental Insurance: Comprehensive dental coverage at no extra cost.
• 401(k) Plan: Secure your future with our retirement savings option.
• Cell Phone & Internet Reimbursement: Stay connected without the added expense.
• 8 Paid Holidays