Senior Commercial HVAC Field Technical Support Specialist

Senior Commercial HVAC Field Technical Support Specialist – US (Remote)

Join BGIS Integrated Technical Services (ITS) and Elevate Your Career!

Are you a seasoned HVAC expert ready to lead and innovate? BGIS Integrated Technical Services (ITS) is seeking a Senior Commercial HVAC Field Technical Support Specialist to join our dynamic team. As part of the global BGIS family, with over 500 U.S.-based technicians and 7,000+ worldwide, we manage 320 million square feet of client facilities across North America, Europe, the Middle East, Australia, and Asia. Since our 2022 merger with Millian Aire Enterprises, we’ve cultivated a culture of innovation, collaboration, and excellence. Join us to mentor technicians, deliver cutting-edge HVAC solutions, and advance your career!

Why Choose BGIS ITS?

• Career Leadership : Leverage your expertise to guide teams and shape industry-leading solutions.
• Supportive Culture : Thrive in a collaborative environment that values your skills and fosters growth.
• Global Impact : Contribute to a world-class team delivering exceptional service worldwide.
• Work-Life Balance : Enjoy a workplace that prioritizes your well-being and career aspirations.

About the Role

As a Senior Commercial HVAC Field Technical Support Specialist, you’ll provide advanced technical expertise to resolve complex HVAC challenges, mentor technicians, and ensure seamless service delivery for commercial clients. Based in Hudson, FL, with remote flexibility, you’ll collaborate with internal teams, lead training initiatives, and drive quality assurance for installations and commissioning. This role blends hands-on problem-solving on site at problem locations, remote support, and strategic contributions to enhance operational efficiency and client satisfaction.

Key Responsibilities

Advanced HVAC Expertise

• Deliver expert technical support for diverse HVAC systems, including VRF/VRV, chillers, boilers, and air handling units.
• Troubleshoot complex issues, proactively identify risks, and guide maintenance activities.
• Provide Level 3 support beyond initial Tech Support team capabilities.
• Configure and distribute VRF/VRV laptops and diagnostic tools.
• Support installation teams on complex projects, including site evaluations, commissioning, and critical error resolution.
• Research and provide wiring schematics and controller configurations for all HVAC brands serviced by BGIS.
• Develop and share best practices to enhance efficiency and quality.
• Stay current with emerging technologies through ongoing training.

Quality Assurance and Training

• Lead quality assurance for commercial HVAC installations and commissioning.
• Assist with designing and deliver training programs for technicians and management on systems, equipment, and applications.
• Create and maintain a comprehensive knowledge base of HVAC technical documentation (manuals, schematics, troubleshooting guides).
• Collaborate with Quality Control Team and Customer Relations Team to ensure accurate, client-ready documentation.
• Propose process improvements and contribute to policy, process, and training material development.
• Audit and update work instructions, forms, and policies.

Problem Solving and Collaboration

• Resolve advanced technical issues and conflicts while maintaining clear communication with teams and clients.
• Provide real-time video support (e.g., Zoom, Skype, FaceTime) to guide on-site technicians.
• Offer phone-based troubleshooting and instructions to diagnose and resolve issues.
• Develop workflows to streamline field needs, including purchasing and critical item sourcing.
• Collaborate with internal teams to improve efficiencies and support corporate initiatives.
• Contribute to the success of key projects as assigned.

What We Offer

Compensation & Benefits

• Competitive Salary: $160K – $200K annually.
• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer match to secure your financial future

Additional Perks

• Comprehensive Benefits: Health, life, and disability coverage.
• Corporate Perks: Exclusive discounts through ADP.
• Career Development: Access to technical training and advancement opportunities.
• Relocation Potential: Explore growth within our global network.
• Supportive Environment: Join a team that values professionalism, innovation, and work-life balance.

What You Bring

Required Qualifications

• Associate degree or equivalent experience in HVAC, mechanical engineering, or a related field.
• Minimum 10 years as an HVAC technician in the HVACR industry with expertise in both installation and service.
• Valid driver’s license and willingness to travel for meetings and job visits.
• Ability to pass drug, background, and driver’s license checks.
• Ability to travel nationwide on demand as needed for problem sites. Expected amount is 2 weeks a month.
• Availability for support beyond standard Monday–Friday hours, including evenings, weekends, and holidays.

Note: All authorized travel, meals, and hotel stays are company-paid.

Skills

• Advanced knowledge of HVAC systems, including VRF/VRV, RTUs, chillers, boilers, and air handling units.
• Advanced knowledge of manufacture control systems such as Trane Symbio, Carrier SystemVu, Lennox CoreService, and Daikin iLinQ.
• Exceptional troubleshooting and problem-solving skills for complex issues.
• Creative problem-solving abilities
• Strong understanding of quality management practices.
• Excellent communication skills (verbal and written), adaptable to diverse audiences.
• Superior time management and ability to prioritize competing demands.
• Ability to work independently and collaborate effectively in a team.
• Strong data management skills for reporting, verification, and analysis.
• Proficiency in Microsoft Office.
• Preferred: Industry-recognized certifications (e.g., NATE, HVAC Excellence, or HVAC Journeymen, HVAC Master).
• Preferred: Factory training in high-efficiency commercial HVAC units and building automation systems (e.g., Trane, Carrier, Lennox, Daikin, Johnson Controls).

Physical Demands & Work Environment

• Cognitive ability to maintain focus, communicate clearly, and respond quickly in a customer-focused environment.
• Ability to perform essential duties with reasonable accommodations for qualified individuals with disabilities.
• Occasional physical demands include site visits and equipment evaluations.
• Willingness to travel as needed.

Why BGIS ITS?

At BGIS ITS, we combine the legacy of Millian Aire Enterprises with BGIS’s global expertise to foster a technician-focused culture. Our commitment to innovation, safety, and continuous improvement empowers you to lead with impact while advancing your career. With cutting-edge tools and a supportive team environment, you’ll have the resources to deliver exceptional service and drive operational excellence.

Ready to Join Us?

If you’re a seasoned HVAC professional ready to lead, innovate, and make a difference, apply now to become a Senior Commercial HVAC Field Technical Support Specialist with BGIS! Visit our careers page at https://www.bgis.com/us/careers/ or contact our HR team for more details. Let’s shape the future of HVAC excellence together!

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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