Senior Coordinator Business Development

Reports to: Senior Manager Sales

Main Objectives of this position:

• Develop the small to medium size customer account portfolio regarding volume and revenue, whilst also promoting the digital products of Hapag-Lloyd to the customers.
• Ensure the highest level of quality when interacting with them being customer-oriented and creating value for customers as well as for Hapag-Lloyd.

Qualifications and Technical Job Requirements:

• University degree or equivalent.
• High level of proficiency in both written and spoken English.
• Proficiency in utilizing MS Office, FIS knowledge and Salesforce.
• Strong ability to collaborate effectively and exhibit a strong team spirit.
• Maintain a positive attitude and adhere to established guidelines.
• Receptive and be able to grasp new ideas and the ability to self-motivate for personal development.

Main Tasks:

• Prepare and conduct calls, report on leads generated in Salesforce, and follow up to nurture potential business opportunities.
• Manage case information and update within Salesforce.
• Collaborate with the TM, provide feedback on market conditions including rate trends, competitor activities, and market insights as needed to ensure effective engagement.
• Build and foster strong internal relationships to enhance the overall customer experience.
• Prepare rate quotations, filtering of rate request to align with the company's strategic goals and optimize vessel utilization for volume and profitability.
• Follow-up on customer inquiries and potential business, free time and pricing approval requests.
• Ensure timely completion of administrative tasks such as RA filing, FMC filing, handover to CS when necessary.