Senior Coordinator Business Development

Hapag-Lloyd Oman is looking for an experienced and talented Senior Coordinator Business Development to join their Business Development team based in Muscat, Oman. In line with Omanization initiatives, Omani nationals are encouraged to apply

Role Reports to: Senior Manager Sales

Main Objectives of this position:

• Develop the small to medium size customer account portfolio regarding volume and revenue, whilst also promoting the digital products of Hapag-Lloyd to the customers.
• Ensure the highest level of quality when interacting with them being customer-oriented and creating value for customers as well as for Hapag-Lloyd.

Qualifications and Technical Job Requirements:

• University degree or equivalent.
• High level of proficiency in both written and spoken English.
• Proficiency in utilizing MS Office, FIS knowledge and Salesforce.
• Strong ability to collaborate effectively and exhibit a strong team spirit.
• Maintain a positive attitude and adhere to established guidelines.
• Receptive and be able to grasp new ideas and the ability to self-motivate for personal development.

Main Tasks:

• Prepare and conduct calls, report on leads generated in Salesforce, and follow up to nurture potential business opportunities.
• Manage case information and update within Salesforce.
• Collaborate with the TM, provide feedback on market conditions including rate trends, competitor activities, and market insights as needed to ensure effective engagement.
• Build and foster strong internal relationships to enhance the overall customer experience.
• Prepare rate quotations, filtering of rate request to align with the company's strategic goals and optimize vessel utilization for volume and profitability.
• Follow-up on customer inquiries and potential business, free time and pricing approval requests.
• Ensure timely completion of administrative tasks such as RA filing, FMC filing, handover to CS when necessary.