Senior Customer Care Executive

We are seeking a proactive and customer-focused Senior Customer Care Executive to handle end-to-end customer concerns across all e-commerce channels. The role involves managing daily customer queries, resolving order and delivery issues, coordinating refunds and replacements, and ensuring timely closure of support tickets. You will respond through multiple touchpoints such as email, chat, social media, and phone, while maintaining high service standards and a positive customer experience.

In this role, you will also monitor ticket queues, prioritize critical cases, and collaborate with logistics, warehouse, finance, and operations teams to resolve issues efficiently. The ideal candidate has strong problem-solving skills, excellent communication, and hands-on experience with CRM/ticketing systems. You will support process improvements, identify recurring customer pain points, and help enhance overall service quality and customer satisfaction.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person