Senior Customer Service Lead - Ports

A leading ports service provider in Abu Dhabi is seeking a Senior Officer for Customer Service. This role involves managing customer inquiries, overseeing CRM case handling, and driving customer engagement initiatives. The ideal candidate will hold a Bachelor's degree and have at least 3 years of experience in the shipping or freight forwarding industry, with strong English communication skills. You will work closely with various internal teams to promote operational efficiency and enhance customer satisfaction.