Client Relations Officer (CRO)

Client Relations Officer (Female / Arabic & English Speaker)

Full-time/ Admin / Dubai Healthcare City

Be part of DDY - Expertise That Cares!

The Doris Duan-Young Autism Center (DDY) is a multidisciplinary center in Dubai Healthcare City. We are committed to delivering innovative, evidence-based programs and services, supported by industry-recognized credentials, accreditations, and certifications.

We are looking for a Client Relations Officer to join our team at our Autism Center — someone who is compassionate, professional, and passionate about making a difference in the lives of children and families.

This role offers an exciting chance to elevate your career in an inspiring & Supportive environment.

Key Responsibilities:

• Serve as the primary point of contact for both existing and new clients and families.
• Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards.
• Conduct communication with potential new clients, providing all relevant information about company services.
• Educate patients about payment options and financial assistance while handling price and package negotiations with clients.
• Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.
• Support the admissions and onboarding process for new clients
• Build and maintain long-term positive relationships with parents, caregivers, and stakeholders.
• Coordinate closely with the Client Relations Manager to ensure seamless service delivery.
• Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality.
• Maintain accurate and confidential client records in line with organizational standards.
• Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.

Requirements:

• A bachelor’s degree in a related field is required.
• Fluency in Arabic and English (spoken and written) is mandatory.
• Previous experience in a healthcare or rehabilitation setting (experience in an autism or therapy center is a plus).
• Good understanding of insurance procedures and documentation.
• Strong communication, coordination, and interpersonal skills.
• Excellent negotiation skills and multitasking abilities.
• Professional, empathetic, and client-focused attitude.
• Proficiency in Microsoft Office, MS Excel, and CRM systems (preferred).
• Ability to work collaboratively within a multidisciplinary team.

If you are interested, please share your CV with hr@ddydubai.com or drop your CV directly to the HR team via WhatsApp +971 55 524 8075

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Health care preferbly in rehabilitation/autism center: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)

Work Location: In person