Senior Customer Service Representative

To deliver an excellent customer experience by responding professionally to inquiries, scheduling school visits, and ensuring smooth coordination with branch managers to receive parents and visitors.

Job Purpose

To deliver an excellent customer experience by responding professionally to inquiries, scheduling school visits, and ensuring smooth coordination with branch managers to receive parents and visitors.

Key Responsibilities

• Respond to customer inquiries via phone calls and social media platforms (WhatsApp, Instagram, etc.).
• Provide clear and accurate information about the school (fees, curriculum, branches, programs).
• Schedule and organize appointments for parents to visit school branches.
• Coordinate with branch managers to ensure readiness for parent visits.
• Follow up with potential clients and encourage enrollment.
• Maintain and update customer records.
• Prepare regular reports on inquiries, visits, and conversion rates.
• Represent the school professionally and maintain a high standard of communication.

Requirements

• Fluency in English (spoken and written) - Mandatory.
• Excellent communication and interpersonal skills.
• Previous experience in customer service (preferably in education or similar sectors).
• Proficiency in using computers and basic systems.
• Strong organizational and time management skills.
• Ability to work under pressure and within a team.
• Professional appearance and attitude.

Preferred Qualifications

• Experience dealing with parents or in an educational environment.
• Strong persuasion and sales skills.