Senior Desktop Support Specialist & Network Administrator

Senior Desktop Support Specialist and Network Administrator

IMPORTANT: We are only considering applicants who reside within a reasonable commuting distance of our Troy, Michigan office and are able to work a hybrid schedule three days in-office and two days remote. Additionally, applicants must not require, now or in the future, work sponsorship.

Tokio Marine HCC – Public Risk Group is looking for a motivated IT professional with a strong foundation in desktop technical support and system maintenance who is open to growth opportunities into the data engineering space. This role is ideal for someone who is eager to grow their data engineering skills. You will have the opportunity to work closely with engineers to build, maintain, and optimize data pipelines that support analytics, reporting, and business intelligence across the organization.

Key Responsibilities

• Provide support to end users for PC, server or mainframe applications, and hardware.

• Simulate or recreate user problems to resolve operating difficulties.

• Answer questions applying knowledge of software, hardware, and procedures.

• Investigate and resolve user software and hardware problems.

• Escalate more complex problems to Senior-level.

• Recommend system modifications to reduce user problems.

• Manage all network hardware and equipment, including routers, switches, and hubs.

• Address incidents and provide resolution without assistance when required.

• Review and perform routine server and security audits resulting in an analysis of their conclusion on the audit.

• Interact with Corporate network services and applications development to restore service and/or identify and correct core problems.

• Manage servers, including e-mail, printing, and backup servers and their associated operating systems and software.

• Manage and maintain security components, including firewall, anti-virus, and intrusion detection systems.

• Ensure network connectivity of all workstations.

• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

• Administer and maintain end user accounts, permissions, and access rights.

• Perform network devices system backups and recovery.

• Develop the scheduling of network maintenance and perform network upgrades, and repairs.

• Recommend purchasing of all equipment, hardware, and software upgrades.

• Maintain currency and high level of technical skill in field of expertise.

• Contact software and hardware vendors to request manage service regarding product performance issues.

• Develop user training materials and train users on software and hardware or recommend outside contractors to provide training.

Position Knowledge, Skills, and Requirements

• Minimum five years of experience in desktop or network support.

• Exposure to, or knowledge of, ETL frameworks and concepts

• Basic understanding of data integration patterns

• Familiarity with Cloud compute and storage

• Experience with data visualization and/or report building

• Possess and have ability to apply knowledge of principles, practices, and procedures

• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy

• Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously

• Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment

• Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

• High school diploma or GED required; associate degree preferred.

• Overtime hours may be required to fulfill job responsibilities

• May be required to remain stationary for extended periods of time

• May be required to move up to 10 pounds

Work Environment and Schedule

• Based in Troy, MI and hybrid work schedule

• Typical weekday hours with occasional off-hours maintenance support

The Tokio Marine HCC Group of Companies offer a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking an energetic and confident individual to join our team of professionals. The Tokio Marine HCC Group of Companies are equal-opportunity employers. Please visit www.tmhcc.com for more information about our companies.

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