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Senior Director – Digital Experience & eCommerce
India
As the Senior Director – Digital Experience & eCommerce, you will spearhead the growth and evolution of our Dx and eCommerce delivery capabilities from India. This is a strategic role focused on building a world-class delivery hub that can scale rapidly, deliver innovation through AI and next-gen technologies, and eventually grow into a revenue-driving function through global client partnerships.
What you’ll need
What you’ll do
- Establish & Lead the Dx & eComm in India: Build, scale, and lead a high-performing digital experience and eCommerce team from India. Embed delivery excellence, innovation practices, and strong governance into every layer.
- Talent Development & Scalability: Build talent bench to allow more rapid scaling of DX and Ecommerce delivery
- Platform & Technical Leadership: Develop expertise and certification capabilities across major eCommerce and Dx platforms (e.g., Adobe, Salesforce, Shopify, Magento). Work closely with platform partners to build channel strength.
- Drive Digital Innovation & AI-Enabled Experiences: Bring AI and emerging technology into digital experience offerings. Enable AI Ways of Working, pilot automation, personalization, and customer experience enhancements.
- Client Enablement & Revenue Growth: Collaborate with sales and global account teams to introduce Dx and eComm solutions to existing clients. Lead the capability narrative and drive penetration into new markets.
What you’ll need
- 15+ years of experience in digital/eCommerce delivery, with at least 7+ years in senior leadership roles.
- Proven experience in scaling global teams, building new service lines, and delivering transformation programs.
- Deep expertise in Dx and eComm platforms, with ability to engage in both technical and strategic discussions.
- Experience working in onsite-offshore delivery models with global clients.
- Strong understanding of digital analytics, performance marketing, user experience, and conversion strategies.
- Excellent stakeholder management, communication, and cross-functional leadership skills.
- Demonstrated ability to grow client accounts, shape solutions, and influence deal wins.
- Excellent communication and storytelling skills with a consultative and commercial outlook.
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