Senior Director - Human Resources Business Partner, Retail

The Team:

The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars:

• Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.

• Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.

• Talent Development: corporate social responsibility, Diversity, Inclusion & Family, learning and leadership development, internal communications, and employee engagement.
  

The Opportunity:

As the Senior Director, HR Business Partner, Retail, you will serve as a key leader on the HR team and play a dual role: leading HR strategy and execution for the Central Region (7 stores across Arizona, Nevada, and Texas), while also managing and developing a team of four HR professionals who support the New York, Northern, and Southeastern Regions. This role requires a dynamic leader who can balance direct operational responsibilities with strategic leadership and mentorship.

You will deliver HR solutions across key areas including recruitment, employee relations, performance management, labor law compliance, HR operations, and talent development. As a strategic partner to retail leadership, you will drive initiatives that enhance employee engagement, operational effectiveness, and talent outcomes. This position is located on site in our New York Corporate Office.

About the Role:

Regional HR Leadership

• Serve as the strategic HR Business Partner for the Central Region, directly supporting 7 stores across Arizona, Nevada, and Texas.

• Maintain a strong presence across locations via in-person store visits 2x annually and remotely throughout the year, providing hands-on HR support and strategic advisement to store leadership.

• Manage employee relations, investigations, and conflict resolution, ensuring fair and consistent application of policies and practices.

• Lead full-cycle recruiting and workforce planning for the region, partnering with store leaders to attract and retain top talent.

• Conduct regular touchpoints with store management to review talent, succession planning, and performance coaching.

Team Leadership & Development

• Lead and develop a team of four HR professionals: one HR Generalist and three HR Business Partners supporting the New York, Northern, and Southeastern Regions.

• Provide coaching, mentorship, and strategic direction to ensure consistent HR practices and high-impact support across all regions.

• Foster a collaborative team culture focused on continuous improvement, employee experience, and operational excellence.

• Balance individual regional responsibilities with team leadership, ensuring alignment with broader HR and business goals.

Strategic HR Initiatives

• Partner with the VP, HR and Regional VPs to implement programs that enhance employee engagement, talent development, and organizational effectiveness.

• Oversee performance management processes, including annual reviews and new hire evaluations.

• Collaborate with HR peers to optimize talent acquisition systems, vendor relationships, and candidate experience.

• Analyze HR metrics and trends to inform decision-making and drive continuous improvement.
  

Supervisory Responsibility:

• YES - Directly manages a team of four HR professionals; serves as a coach and mentor to broader HR team members.
  

Budget Responsibility:

• YES - Manages headcount budget sheet with Director of Compensation for hiring and internal comp review processes; creates and maintains budget for recruitment and associated processes.
  

Decision Making Responsibility:

• YES - Responsible for decisions related to recruitment, employee relations, dispute resolution, and HR strategy implementation.
  

About You:

• 10+ years of progressive HR experience, including multi-unit leadership in high-volume, high-visibility environments.
• Proven experience managing and developing HR teams.
• Background in luxury retail or service-oriented organizations; direct retail store experience preferred.
• Expertise in employee relations, talent development, recruiting, and performance management.
• Strong interpersonal and communication skills; ability to influence, coach, and build trust across all levels.
• Deep understanding of HR policies, employment laws, and compliance requirements.
• Tech-savvy with proficiency in HRIS systems and Microsoft Office Suite.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Kind, effective leadership style with a focus on humility, compassion, and approachability.
Travel required; twice annual visits to each boutique within the Central Region and periodic travel to other supported regions.

• Commission and bonus incentives based on sales performance

• Medical, Dental, Vision

• Life Insurance and Disability

• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)

• Paid Parental Leave and Transition Time

• 401(k) and Roth Retirement Plan with company matching and profit sharing

• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)

• Product discount and EAP resources

• Access to Calm App, Health Advocate, Family Building Support, and more!