Senior Director, Professional Services

Join Udemy. Help define the future of learning.Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It s personalized, practical, and focused on real-world impact.Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they re picking up something new or leveling up to stay ahead.Over 80 million learners and 17,000 businesses already learn with Udemy. If you re excited by change, energized by learning, and ready to have a real impact, you ll feel right at home.Learn More About Us On Our Company Page.Where we WorkUdemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and T rkiye.About Your SkillsStrategic PlanningYou excel at defining organizational strategy, allocating resources, and setting strategic goals that guide service delivery to achieve long-term customer success and retention. You understand that services in a SaaS company are designed to ensure customer satisfaction, stickiness, positive business outcomes, and ultimately customer retention, ideally in a cost-neutral way..Program ManagementYou coordinate and oversee multiple related projects to ensure alignment with organizational goals and improve overall performance cross-functionally. You orchestrate complex service delivery across teams, ensuring seamless execution and maximum client value.Stakeholder ManagementYou identify stakeholders, determine their influence, develop communication management plans, and influence stakeholders through strategic engagement. You build trusted relationships across all levels of client organizations and internal teams.Change ManagementYou prepare, support, and guide individuals, teams, and organizations through transitions to achieve desired outcomes and ensure successful implementation of changes. You lead transformation initiatives that enhance service delivery and organizational capability.About This RoleAs a Senior Director of Professional Services, you will be responsible for leading our professional services organization to deliver exceptional client outcomes while driving strategic growth and operational excellence. This role requires a visionary leader who can scale service delivery capabilities, build high-performing teams, and establish Udemy as a trusted partner in our clients' transformation journeys.You will work closely with executive leadership to define and execute the professional services strategy, ensuring alignment with company-wide objectives and market demands. This position offers the opportunity to shape the future of how Udemy delivers value to enterprise clients through innovative service offerings and best-in-class delivery methodologies.What You'll Be DoingDevelop and execute comprehensive professional services strategy aligned with company goals and market opportunities Lead and scale a high-performing team of service delivery professionals, consultants, and project managers Partner with sales and customer success teams to identify service opportunities and drive revenue growth Establish and maintain service delivery standards, methodologies, and quality assurance processes Build and nurture strategic relationships with key enterprise clients and stakeholders Oversee complex, multi-phase client engagements from initiation through successful completion Drive continuous improvement initiatives to enhance service delivery efficiency and client satisfaction Collaborate with product and engineering teams to influence product roadmap based on client feedback and market insights Manage a services P&L, understanding key business levers and their business impact. What You'll Have12+ years of progressive leadership experience in professional services or consulting roles Proven track record of building and scaling professional services organizations at Enterprise B2B SaaS companies. Deep expertise in enterprise learning and development, talent transformation, or related domains Strong background in managing complex, high-value client engagements with C-level stakeholders Experience leading cross-functional teams and driving results in matrix organizations Demonstrated success in developing service offerings that drive significant revenue growth Excellence in strategic planning, operational execution, team development and cross-functional collaboration Outstanding communication and presentation skills with ability to influence at all organizational levels At Udemy, we strive to be transparent around compensation.