Senior Director - Residential Asset Management - CDU8

Overview

As part of its development of Qiddiya City, Qiddiya Investment Company ("QIC") the Director - Asset Management Residential will lead a team and collaborate with other internal and external professionals to optimize the performance of the assets, minimizing risk with the QIC corporate framework and Qiddiya City objectives.

Roles and Responsibilities

• Adopt an Owners Perspective; provide development colleagues with insight on target market identification, design and fitout applicability to target market, marketability, pricing, and absorption through the stage gate process.
• Prepare a Multiple broker network strategy tailored to the positioning of each residential stage and release.
• Maintain a regional focus with high visibility within the GCC market (UAE & International e.g. Sotheby's / Christie's / Savills).
• Develop a local broker network with a dedicated local sales manager and team to incentivize and manage networks within the KSA and other similar strategies.
• Establish an experienced multilingual Leasing team with extensive market knowledge from the GCC, UAE, and KSA markets.
• Lead project leasing for both off-plan and secondary market activities.
• Demonstrate clear understanding and experience of institutional and investor leasing.
• Leverage an established personal network of brokers and agencies within the region.
• Input into designing a commission structure attractive for specialist leasing experience, competitive with UAE development and current KSA offerings.
• Forecast high external broker leasing activity in early phases to drive enquiry and leasing rates until the residential market and on-site enquiry are established.
• Collaborate with CDU sales and leasing marketing teams to ensure operational readiness for the Leasing Launch.
• Achieve optimum financial and revenue performance for the Residential Asset and portfolio, contributing to target ROI and long-term sustainable return.
• Contribute to delivering QIC's ESG vision and commitments for Residential assets.
• Maximize the value of the QIC BTR portfolio.
• Work closely with the Qiddiya Residential Property Management team to assist openings and ongoing operations of each residential asset.

Responsibilities (continued)

• Assist in developing and implementing the Asset Management Framework for Residential assets in Qiddiya, including setting, monitoring, and refining a Residential Asset Management Strategy (ResiAMS) that delivers on financial performance and operational efficiencies for long-term sustainable growth.
• Define Financial Metrics/targets (e.g., NOI/EBITDA, Operating Margin, Revenue per unit, Leasing cost per transaction, Renewal and retention rates, Cash Flow Management, IRR).
• Monitor Tenant/Leasee Metrics/Targets (Customer Experience, Customer Satisfaction, Profitable NPS, Customer Safety, Exceptional Service Quality).
• Set Operational Efficiency Metrics and Targets (Pre-leasing downtime, rates per meter, rates per dwelling type).
• Assist in designing Asset Management (Residential Leasing) team structure and on-boarding aligned with ResiAMS.
• Develop and implement Qiddiya Asset Management (Residential) policies, standards, and KPIs for sector assets.
• Support and assist with negotiations, execution, and management of contracts, service agreements, and consultancies with Strategy and Development teams across the ResiAM portfolio.
• Collaborate with Operational Readiness teams to ensure smooth delivery of pre-opening activities.
• Develop strategic relationships with Residential Sales Team to coordinate between Residential BTS and BTR teams.
• Oversee all Residential Leasing activities and portfolio reporting to the Senior Executive Director Asset Management.
• Monitor Leasing team performance and portfolio performance and risk with on-time, accurate, and compliant reporting monthly, quarterly, and annually.
• Develop strategic responses to performance gaps to meet or exceed targets, and escalate proposals to the Senior Executive Director - Asset Management.
• Analyze Residential Leasing operations, business plans, revenue performance, and marketing plans; consider strategic alternatives including budget, rental rates, growth, broker performance, and IRR.
• Provide input to internal reports to the Executive Committee for all assets in the sector portfolio.
• Collaborate with AM vertical leads (Retail, Hospitality, Residential) to optimize overall Qiddiya customer experience and asset performance.
• Collaborate with Residential and Sales Group Marketing to focus on revenue optimization and brand visibility.
• Perform other tasks as required with deliverables and deadlines agreed with the line manager.

Requirements

• Bachelor's degree in Real Estate, Business/Commerce, Marketing, Business Administration, or related field; Master's degree preferred.
• Relevant Residential Leasing certifications and industry memberships/affiliations.
• Proven experience in asset management with a focus on residential leasing.

Experience

• 10+ years of experience in Residential real estate leasing, marketing, and sales management focused on Residential and Commercial assets.
• 5+ years in a leadership position with a strong understanding of residential markets.
• Experience in the MENA region is highly desirable.

Benefits

Comprehensive benefits package.