Senior Tenant Relations Officer

Role Overview:

The Senior Tenant Relations Officer is responsible for fostering strong, positive relationships between tenants and the organization. This role ensures tenant satisfaction through effective communication, timely resolution of concerns, and adherence to company policies. The position plays a key role in enhancing the tenant experience, supporting community engagement, and maintaining high standards across managed properties.

Key Responsibilities:

• Develop and execute tenant engagement strategies to improve satisfaction and retention.
• Serve as the main point of contact for tenant inquiries, concerns, and service requests.
• Oversee lease renewals, rent adjustments, and terminations in line with company policies.
• Conduct regular property inspections to ensure safety, cleanliness, and tenant well-being.
• Manage all tenant communication channels, ensuring timely and professional responses.
• Organize community events and initiatives to promote tenant engagement and a sense of belonging.
• Collaborate with property management to resolve disputes and enforce lease agreements.
• Draft and distribute official tenant communications, including notices and policy updates.
• Monitor tenant satisfaction through surveys and feedback tools, implementing improvements as needed.
• Stay updated on market trends and best practices to continuously enhance tenant services.

Qualifications & Experience:

• Education: Bachelor’s degree in a relevant field.
• Experience: Minimum of 5 years of professional experience, including at least 3 years in a relevant role. Experience in the GCC region is an advantage.
• Technical Skills: Proficiency in ERP systems, preferably SAP.

Key Competencies:

• Strong knowledge of property management and tenant-landlord regulations.
• Excellent interpersonal and communication skills.
• Proven conflict resolution and problem-solving abilities.
• Strong organizational and multitasking capabilities.
• Demonstrated leadership and resilience in high-pressure environments.
• Customer-focused mindset with a commitment to quality service delivery.