Senior HR Recruiter & HR Operations

Role Description

This is a Full time role for a Recruiter at Cogent E Services. The role is an on-site position located in Bangalore . The Recruiter will handle the full recruitment cycle, including creating job descriptions, sourcing candidates, screening applications, conducting interviews, and managing the hiring process. The Recruiter will also coordinate with hiring managers to understand staffing needs and ensure a smooth onboarding process for new employees.

Who Can Apply?

We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry:

✅ Total Openings - 4

✅ Work location – Prestige Shantineketan – Whitefield / Brookfield / Koramangala

✅ Any Graduate or PG can apply - (Degree compulsory)

✅ Experienced professionals – From1 year to 4 years

✅ Immediate joiner

✅ 6 Days Work - (Day Shift only)

✅ Work Location : Bangalore - Brookfield, Whitefield , Hebbal .

Interview venue: Time from 9:30am Onwards

Gopalan Millennium Tower , Ground floor - cogent e services .

Gopalan Enterprises, ITPL Main Rd, Phase 2, Brookfield, Bengaluru, Karnataka 560037

https://maps.google.com/?cid=15564160585988755543

Key Responsibilities

• Experience in full-cycle recruitment, including job description creation, candidate sourcing, and screening
• Proficiency in conducting interviews and assessing candidate qualifications
• Strong communication and interpersonal skills
• Ability to coordinate efficiently with hiring managers and other stakeholders
• Familiarity with applicant tracking systems and other recruitment software
• Knowledge of labor laws and HR best practices
• Majorly a Generalist role taking care of HR queries and exits as well.
• Ability to work on-site in Chennai
• Strong organizational and time management skills
• Previous experience in the BPO industry is a plus

1. Recruitment & Talent Acquisition

• Source, screen, and shortlist candidates through job portals, social media, and internal referrals.
• Coordinate and conduct interviews with hiring managers.
• Manage end-to-end recruitment activities including offer rollouts and joining formalities.
• Maintain a healthy talent pipeline for future requirements.

2. Onboarding & ID Creation

• Facilitate smooth onboarding for new hires, ensuring all joining formalities are completed.
• Create employee IDs, email IDs, and system access as per company standards.
• Conduct HR orientations and ensure new employees are integrated into the organization.

3. Attendance & HR Operations

• Monitor attendance, leave records, and work schedules using HRMS or attendance systems.
• Coordinate with payroll teams to ensure accurate attendance inputs.
• Follow up with employees and managers for discrepancies or missing information.

4. Documentation & Record Management

• Maintain updated employee records, HR files, and confidential documents.
• Prepare employment letters, confirmation letters, and other HR documents.
• Ensure timely collection and verification of employee documentation.

5. Employee Relations (ER)

• Act as the first point of contact for employee queries, concerns, and workplace issues.
• Support a positive work culture through continuous communication and engagement.
• Conduct investigations regarding behavioral issues or reported incidents.
• Assist managers in implementing disciplinary actions when required.

6. Grievance Handling

• Listen to and address employee grievances in a fair and timely manner.
• Ensure grievance records are maintained and follow-up actions are documented.
• Escalate sensitive or unresolved matters to HR leadership when necessary.

7. Employee Engagement & Welfare

• Organize employee engagement activities, celebrations, and team-building events.
• Support initiatives that boost employee morale and workplace culture.

8. Policy Compliance & Coordination

• Ensure adherence to HR policies, labor laws, and statutory requirements.
• Assist in drafting and updating HR policies and SOPs.
• Coordinate with various departments to ensure smooth HR operations.

Skills Required:

• Good verbal communication in English, and one regional language .
• Ready to travel across for external Hiring through NGO's and campus's
• Strong listening skills and ability to understand customer needs.
• Basic computer literacy – familiarity with MS Office, typing, and navigating systems.
• Good problem-solving skills and presence of mind.
• Ability to work in a fast-paced, target-driven environment.
• Team player with a positive attitude and flexibility.

Why Join COGENT E Services?

• Be a part of a rapidly growing and reputed BPO organization.
• Work in a people-friendly and inclusive environment.
• Get recognized for your efforts and performance.
• Enjoy transparent HR policies and timely salary disbursements.
• Access to training programs to support your professional development.

——————————————————————————————————————————Company Description

Cogent E Services is an end-to-end Customer Experience (CX) solutions provider, offering omni-channel solutions across various customer interaction touch-points. These include customer sales and support through voice and non-voice channels, back-office solutions, transformative services, and digital marketing. By leveraging customer interaction data analytics and technology, we help clients derive insights and manage customer interactions. We serve diversified clients across more than 10 industry verticals, including high-growth sectors such as banking, financial services, and e-commerce. Our operations span 12 cities in India across 24 sites, with services offered in more than 10 languages including English, Hindi, and regional languages. For more information, please visit www.cogenteservices.com.

Ready to Start Your Journey with COGENT?

Apply Now!

Be a voice that makes a difference.

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Work Location: In person