Senior Information Technology Specialist

RESPONSIBILITIES

• Provide L1 support and remote assistance to end users for hardware, software, and network-related issues.

• Manage and allocate Adobe Professional and Adobe Sign licenses across the organization.

• Create and track IT-related Purchase Requisitions (PR) in Oracle ERP for both internal teams and end users.

• Administer the Time attendance system for employees and site workers across all locations.

• Grant mobile access for site-based employees based on HR and project team requests.

• Handle software license renewals for tools such as Zoho Service Desk, Desktop Central, Adobe, O365, SSL Certificates, etc.

• Set up and configure laptops for new hires and coordinate onboarding IT requirements.

• Communicate with vendors to gather quotes for IT hardware and software procurements.

• Collaborate with the Procurement team to facilitate timely release of purchase orders.

• Organize and maintain IT-related documentation with accuracy and confidentiality.

• Perform daily backups of attendance databases from local servers.

• Manage the Desktop Central remote management console.

• Maintain confidentiality and security of IT systems and user data.

• Recommend improvements to IT processes and tools to enhance scalability, reliability, and security.

• Conduct IT orientation sessions and technical training for new hires and existing employees.

• Serve as first-level support for IT service requests and escalate complex issues to Level 2 support or specialized IT teams as needed.

QUALIFICATION REQUIREMENTS

• Minimum Recommended Education Bachelor’s degree in computer science, Information Management Systems, any relevant discipline.
• Experience 5-7 years of experience.

REQUIRED SKILLS LIST OF SUBORDINATES

• Strong proficiency in Microsoft Office 365, system administration, network troubleshooting, and endpoint security.

• Familiarity with enterprise tools such as Zoho Service Desk, Desktop Central, and Oracle ERP.

• Excellent communication and interpersonal skills.

• Strong problem-solving, analytical thinking, and attention to detail.

• Capable of managing time effectively in a dynamic support environment.

• Proficient in English, both written and verbal.