Senior Information Technology Support

Job Title: Senior IT Support

Location: Dubai, UAE

Contract: 12-Month Contract

Overview

A leading global Maintenance, Repair and Overhaul (MRO) organisation is seeking an experienced Senior IT Support professional to join its team in Dubai. This is an excellent opportunity to work within a well-established international aviation environment while receiving a competitive package.

The successful candidate will provide advanced IT support across the organisation, ensuring systems, hardware, and network services operate efficiently to support daily business operations.

Key Responsibilities

• Provide advanced technical support for PCs, industrial PCs, printers, phones, and other IT peripherals
• Troubleshoot hardware, software, and network-related issues
• Install, configure, and update operating systems and standard applications
• Maintain IT documentation, procedures, and compliance standards
• Monitor system performance to ensure high availability and security
• Participate in local and regional IT projects
• Work closely with internal teams to support operational requirements
• Assist users with technical issues and ensure timely resolution

Candidate Requirements

• Minimum 6 years of IT support experience
• AA/AS degree or equivalent technical training in IT or a related field
• Strong troubleshooting and analytical problem-solving skills
• Good English communication skills, particularly in multinational environments
• Strong customer service mindset and ability to support internal users
• Ability to follow technical procedures and resolve complex technical issues
• Preferably currently based in the UAE

Additional Information

• 12-month contract position
• Competitive salary package
• Visa and benefits provided in line with the UAE Labour Law
• Office-based role with occasional travel to other company locations
• Collaborative and supportive working environment