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Senior Information Technology Support

Job Title: Senior IT Support

Location: Dubai, UAE

Contract: 12-Month Contract


Overview

A leading global Maintenance, Repair and Overhaul (MRO) organisation is seeking an experienced Senior IT Support professional to join its team in Dubai. This is an excellent opportunity to work within a well-established international aviation environment while receiving a competitive package.

The successful candidate will provide advanced IT support across the organisation, ensuring systems, hardware, and network services operate efficiently to support daily business operations.


Key Responsibilities

  • Provide advanced technical support for PCs, industrial PCs, printers, phones, and other IT peripherals
  • Troubleshoot hardware, software, and network-related issues
  • Install, configure, and update operating systems and standard applications
  • Maintain IT documentation, procedures, and compliance standards
  • Monitor system performance to ensure high availability and security
  • Participate in local and regional IT projects
  • Work closely with internal teams to support operational requirements
  • Assist users with technical issues and ensure timely resolution


Candidate Requirements

  • Minimum 6 years of IT support experience
  • AA/AS degree or equivalent technical training in IT or a related field
  • Strong troubleshooting and analytical problem-solving skills
  • Good English communication skills, particularly in multinational environments
  • Strong customer service mindset and ability to support internal users
  • Ability to follow technical procedures and resolve complex technical issues
  • Preferably currently based in the UAE


Additional Information

  • 12-month contract position
  • Competitive salary package
  • Visa and benefits provided in line with the UAE Labour Law
  • Office-based role with occasional travel to other company locations
  • Collaborative and supportive working environment

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