Senior IT Business Analyst - Services (Remote Opportunity - Southeast based)

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 9,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

We are seeking a Senior IT Business Analyst at our corporate office in Duncan, SC. The candidate for this remote position needs the ability to frequently conduct in person business process reviews with our business stakeholders at our global headquarters in Duncan, SC. This position is reporting directly to the Application Manager – Great Plains & Services. This position will primarily support our Services businesses in North America.

The Senior Business Analyst will play a critical role in documenting and understanding existing business process, making improvements, determining best-fit applications and deploying software applications. This candidate must be able to facilitate business process review sessions with our stakeholders, document processes and build functional business requirements. The Senior Business Analyst will need to demonstrate excellent communication skills and the ability to establish and maintain effective relationships with internal stakeholders. This role will work across functional areas and software applications and as a result Software implementation and project management experience is required. This role will provide a lot of variety to learn and implement a wide variety of software applications so the candidate will need to be comfortable with multiple business functional areas (legal/Supply Chain/Engineering/Finance).

Responsibilities: Business Process Review Sessions + Documentation

Facilitating discovery sessions with stakeholders from all levels of the organization with the ability to:

• Understand, evaluate, analyze, and document business processes using Visio and lean principles.
• Assess complex business processes, with the ability to break down into subprocesses or segments to relay solutions to both the business and technical team.
• Use knowledge of best practices to drive change in the organization through business process re-design.
• Strong process orientation with proven experience in business and technical requirements analysis, business process modeling/mapping
• Understand, validate, and document business needs, distinguish between needs and wants, identify gaps between out of the box solutions and customizations.
• Guide businesses in improving processes and software through data analysis.
• The Software application requirements will be documented using a standard requirements format with associated user stories with acceptance criteria.

Responsibilities: Project Management & Implementation

Project Management – The Senior Business Analyst will own the execution of software application implementations. Project management will involve the following activities:

• Research possible applications leveraging Magic Quadrant reports and other published vendor lists/scores/rankings
• Create Request for proposal documents to support vendor selection
• Create and establish relationships with identified software application Vendors
• Schedule and execute meetings with software application vendors to support the vendor selection process
• Story grooming, estimation, prioritization, and sprint planning
• Create project plans, assign tasks and perform project oversight
• Communication of project status and key milestones to identified stakeholders
• Work with management/team members/users to ensure project stays on schedule and negotiate/adjust resources and priorities

Responsibilities: Testing

• Develop, document, and fully execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements/customizations, and patches per software applications.

Additional Responsibilities

• Document any recurring issue and propose solutions to resolve them.
• Develop and maintain business process documentation in flowchart and narrative form as necessary to support compliance
• Help to establish team priorities based on business priority, financial impact, and operational impact to the business.
• Adhere to and promote the environmental, health & safety policies of AFL.
• Perform other duties as requested, directed or assigned.

Requirements

• Bachelor’s degree from an accredited college or university
• 10+ years’ experience as business process analyst
• 10+ years working in information technology and software application selection and implementation
• 5 years of planning skills that include: project coordination and management, planning and scheduling, time management and the ability to handle multiple deadlines.

Preferred Applications Experience

• Application / Service Business experience
• Great Plains ERP / Business Central / D365
• Time Entry / Time management application experience
• Job costing / Job management
• Field Service Experience
• Web-based Application Development
• Lean / Six SigmaCertification(s) is a plus
• Agile / Scrum
• Functional knowledge or experience working in an Agile Project Management environment is a plus
• Scrum Master certification is a plus