Senior IT Manager

We are looking for a Senior IT Manager for our client in Karachi.

Industry: Fitness

Timings: 9 am to 6 pm

Location: DHA

Job Type: Full-time, onsite

Key Responsibilities:

• Lead the implementation, integration, and continuous improvement of our core enterprise systems, including Membership Management System, Member-facing technologies such as mobile and web offering, ERP, CRM.
• Drive innovation by identifying and implementing emerging technologies that enhance business performance, customer engagement, and operational efficiency such as introducing Data analytics, Agentic AI.
• Drive adoption of BI tools for reporting and insights, to monitor KPIs identified by the business.
• Ensure seamless data flow and system interoperability through robust API integrations between multiple systems.
• Maintain comprehensive system documentation, architecture diagrams, and process workflows for governance and scalability.
• Manage network, cloud, and server infrastructure across all gym locations.
• Supervise the setup and maintenance of hardware, access control, CCTV, biometric systems, and connectivity.
• Implement and monitor data security, backup, and disaster recovery protocols.
• Ensure smooth day-to-day IT operations and high system availability.
• Manage relationships with vendors, consultants, and technology service providers.
• Review proposals, negotiate contracts, and monitor SLAs for service quality and delivery.
• Collaborate with internal departments to align IT initiatives with business goals.

Qualification & Experience:

• Bachelor’s in Computer Science or Software Engineering with major in Software Development.
• PMP Certification (Preferred)
• 10 to 12 years of experience, with at least 2 years in Similar role, Preferred if had a previous experience in a membership-based business.

Technical Skills:

• Hands-on foundation required, with strength in architecture, evaluation, and Implementation.
• Languages / Frameworks: Python, PHP, React, Angular JS, or similar
• APIs & Integrations: RESTful APIs, GraphQL, Postman, JSON
• Databases: MySQL, PostgreSQL, or MS SQL
• Infrastructure: AWS, Azure, or Google Cloud; Networking (Cisco, Fortinet); Backup & Recovery
• BI & Analytics: Power BI, Tableau, with SQL and data modelling fundamentals
• Tools: Git / GitHub, Jira or Notion. Soft Skills & Personal Attributes • Solution-driven mindset with excellent analytical and problem-solving skills
• Strong communication, able to bridge business needs and technical realities
• Leadership and stakeholder management skills
• Proactive learner, keeps up with new technologies and industry best practices

Candidate living nearby DHA would be preferred.

Job Type: Full-time

Application Question(s):

• Are you comfortable working onsite in DHA?
• Are you comfortable working for a fitness industry?

Education:

• Bachelor's (Preferred)

Experience:

• IT infrastructure and operations: 10 years (Preferred)
• enterprise system development and implementation: 8 years (Preferred)
• using BI tool for reporting: 6 years (Preferred)
• developing and enforcing IT policies, standards and SOPs: 6 years (Preferred)
• vendor and stakeholder management: 5 years (Preferred)

Work Location: In person