Senior IT & Network Support Engineer-(Call Center Experince Only)

We are looking proven expertise in network and system administration within a BPO or call center environment. The ideal candidate will be responsible for managing IT infrastructure, ensuring stable connectivity, troubleshooting system issues, and supporting a team of 30–40 users to maintain seamless operations

About Us

Lumina Technologies (Private) Limited is a leading BPO and call center services provider, delivering high-quality lead generation and customer service solutions across the USA and Canada.

We are registered with SECP, FBR, PTA, PSEB, and EOBI and hold a valid call center license from the Pakistan Software Export Board. Our commitment to excellence has made us a trusted partner for businesses seeking top-notch outsourcing solutions.

Key Responsibilities

• Network Support: Ensure uninterrupted and reliable internet connectivity for voice calling (with and without VPN).

• Server Configuration: Set up and manage servers for user monitoring and internet browsing management.

• Internet Management: Handle ISP coordination (Nayatel, Multinet, PTCL) for smooth network operations.

• Technical Support: Provide first-line technical assistance to users for hardware, software, and network-related issues.

• System Maintenance: Install, configure, and maintain computer systems, servers, and network devices.

• Hardware Support: Diagnose and resolve issues related to RAM, SSD, power supplies, and other system components.

• Troubleshooting: Identify, analyze, and resolve technical problems to minimize downtime.

• Inventory Management: Maintain and track IT equipment inventory.

• Assigned Tasks: Execute additional IT-related duties as directed by management.

Requirements

• Experience: Minimum 2–5 years of BPO / Call Center network management experience.

• Technical Skills:

o Server configuration & user monitoring

o VPN setup & management

o Network troubleshooting

• Education: Minimum Bachelor’s degree in Information Technology

• Preference: Prior experience in a call center or BPO environment is highly desirable.

Benefits We Offer

• Competitive Salary: Rs. 70,000 – Rs. 80,000

• EOBI Coverage

• Travel Allowance

• Paid Leaves

• Performance-Based Bonuses

• Career Growth Opportunities

Location : G-8, Islamabad

Job Type : Full-Time, Onsite

Shift Timing : 08:00 PM – 05:00 AM

Salary Range : Rs. 70,000 – Rs. 80,000

Industry : Call Center

Total Users Managed : 30–40

Shortlisted candidates will be contacted for an initial screening followed by an interview.

How to Apply

If you meet the above criteria and are ready to advance your career, send your updated CV to: hr@luminatechnologies.pk

Job Type: Full-time

Pay: Rs70,000.00 - Rs80,000.00 per month

Ability to commute/relocate:

• Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network Administrator-Call Center: 3 years (Required)

Location:

• Islamabad G-8/Markaz (Required)

Work Location: In person