Senior IT Operations Specialist

Please note that we do not accept unsolicited candidate introductions, referrals, or resumes from external recruiters or staffing agencies.

Senior IT Operations Specialist

Location: Candidates must be located in the PST or MST time zones.

Background Check Requirement

As part of our hiring process, Frontline Wildfire Defense conducts comprehensive background checks for all new hires. These checks typically cover the past 7–10 years and may include employment and education verification. For roles that require work in the field, driving record verification is also required. Employment offers are contingent upon the successful completion of these background checks.

About Frontline Wildfire Defense

Founded in 2017, Frontline developed the first fully integrated wildfire defense system to stop the leading cause of home loss in wildfires: ember-driven ignition. The system combines exterior sprinklers, full-coverage design, and connected software for remote monitoring and response, allowing homes to protect themselves long after families evacuate or infrastructure fails.

Proven effective during the 2025 Los Angeles wildfires, 96% of homes with Frontline systems survived. That success has earned top industry recognition, including Frontline being recognized as one of TIME’s Best Inventions 2025 in the Green Tech category and receiving the PCBC Gold Nugget Award for “Most Innovative Housing Concept” and the Best of IBS Award for “Best Home Technology.”

As wildfires grow hotter and more frequent, our vision is to give people the tools and strategies to live safely with fire. We’re building a mission-driven team creating real-world solutions in wildfire safety and climate tech.

About This Opportunity

As a Senior IT Operations Specialist, you will serve as the primary owner of IT for our fully remote workforce. You will be responsible for day-to-day technical support, system administration, hardware and SaaS lifecycle management, cybersecurity best practices, and overseeing secure, scalable IT operations across the organization. This role extends beyond frontline support and includes governing asset management processes, managing vendors, and providing IT infrastructure to support company growth. You will report to the VP of Business Operations and play a key role in maintaining a secure remote environment while delivering responsive, professional support that enables our team to stay focused on protecting homes and communities from wildfire disasters.

Key Responsibilities

IT Operations Ownership

Serve as primary owner of IT operations across the organization
Develop and scale IT processes to support company growth
Act as the central point of contact for all IT-related activities
Manage relationships with external IT vendors and service providers
Provide leadership with hardware forecasting, budgeting insights, and operational reporting
Develop and maintain clear IT documentation and SOPs
Continuously improve IT onboarding and security workflows
Recommend tools and process improvements to enhance productivity and security
Own company-wide SaaS subscription governance, ensuring accurate user counts, license alignment, and appropriate access levels across all platforms
Drive subscription cost optimization by identifying redundancies, right-sizing licenses, and eliminating underutilized tools

Company Infrastructure Support

Administer Google Workspace, Slack, and other collaboration tools
Support VPN configuration and remote network security
Maintain cloud-based system integrations and user permissions
Monitor system performance and proactively identify potential issues
Assist in developing scalable IT processes to support company growth
Own and modernize the company intranet, continuously enhancing structure, functionality, and user experience

IT Support & Helpdesk

Provide day-to day technical support for employees across a fully remote work environment
Troubleshoot hardware, software, network, and access-related issues (Mac and PC environments)
Manage ticketing system and ensure timely resolution of support requests
Assist with video conferencing, collaboration tools, and remote connectivity issues
Document common issues and create internal knowledge base resources
Own IT onboarding/offboarding, including account provisioning, access management, device setup, and secure decommissioning.

Hardware & Asset Lifecycle Management

Own and manage the full hardware lifecycle process
Procure, configure, and deploy laptops, mobile phones, and other equipment
Maintain accurate device inventory and asset tracking systems
Govern third-party asset recovery partners, including retrieval, storage, wiping, and redeployment processes
Coordinate hardware forecasting and lifecycle refresh planning

Cybersecurity & Compliance

Enforce cybersecurity best practices across the organization
Manage password systems and multi-factor authentication (MFA) tools
Oversee endpoint protection, antivirus, and device compliance tools
Support phishing prevention training and awareness initiatives
Assist with security audits and compliance documentation as needed
Manage access control and ensure timely deactivation of departing employees

Qualifications

5-8+ years of proven experience in IT support, systems administration, and/or IT operations
Experience working independently and owning IT operations in a small or mid-sized organization
Experience supporting a fully remote workforce
Strong knowledge of Windows and macOS environments
Experience managing SaaS platforms (Google Workspace, Slack, Microsoft 365, etc.)
Strong understanding of access control and cybersecurity best practices
Strong troubleshooting and problem-solving skills
Highly organized with strong documentation habits
Ability to manage multiple tasks and prioritize effectively
Experience in a fast-growing startup or scaling organization
Familiarity with compliance frameworks (SOC 2 or similar)
Experience governing third-party IT vendors
Experience with remote device provisioning and MDM tools
Knowledge of network security and VPN configuration

Compensation & Benefits

Competitive Salary Range: $80,000-$110,000
Company provided laptop + cell phone
Medical, Dental, and Vision insurance
401(k) Plan
Flexible time-off policy + 14 paid holidays per year
Work from home stipend
Join a passionate, mission-driven team making a real difference
And much more!

Join Our Mission!

If you're excited about building technology that protects homes and families from wildfire disasters, we want to hear from you! Apply today and become part of a fast-growing team with purpose and innovation at its core.

Diversity and inclusion are essential values at Frontline. We know we'll do our best and most impactful work when we feel represented and we belong. We encourage talented people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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