Key Responsibilities

• Provide second-line technical support for desktops, laptops, servers, and networks.
• Help set up, implement, and troubleshoot MDM, SSO, and VPN configurations.
• Perform system maintenance, updates, and patching
• Monitor system performance and proactively identify potential issues
• Assist with IT projects, upgrades, and new system implementations
• Document incidents, resolutions, and procedures in the ticketing system
• Ensure compliance with security policies and best practices

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2–3 years of experience in IT support or helpdesk roles
• Experience with Office 365, SSO, MDM, VPN, Exchange, or similar tools
• Experience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)
• Strong troubleshooting, analytical, and problem-solving skills
• Good communication skills and ability to work with non-technical users