Senior IT Support Executive

Job Title: Senior IT Support Executive
Company: Tekboox (US-based IT Solutions Company)

Tekboox, a US-based IT solutions company, is urgently hiring an experienced Senior IT Support Executive to manage, support, and secure our IT infrastructure.

Key Responsibilities

Infrastructure Management

· Design, implement, and maintain enterprise LAN/WAN networks, VOIP systems, and security infrastructure.

· Administer and optimize corporate network infrastructure including firewalls, routers, switches, and wireless systems.

· Deploy and configure office networks with focus on performance, scalability, and security best practices.

· Manage virtualized environments using VMware ESXi with emphasis on resource optimization and high availability.

Storage & Security Systems

· Implement and maintain FreeNAS/TrueNAS storage solutions with proper backup and disaster recovery protocols.

· Install, configure, and troubleshoot CCTV/IP camera systems, DVR/NVR solutions for surveillance coverage.

· Ensure network security through firewall configuration, intrusion detection, and access control management.

· Conduct regular security assessments and apply remediation strategies.

Operations & Support

· Monitor system performance using enterprise monitoring tools and address potential issues proactively.

· Manage incident response, service requests, and change management processes via ticketing systems.

· Lead and mentor first-level support engineers, providing technical guidance and knowledge transfer.

· Maintain up-to-date technical documentation, network diagrams, and SOPs.

Strategic Initiatives

· Develop and implement IT policies, security standards, and operational procedures.

· Generate reports on system performance, incident metrics, and infrastructure utilization.

· Plan and execute infrastructure upgrades, migrations, and technology refresh cycles.

· Collaborate with business stakeholders to align IT operations with company objectives.

Technical Expertise

· Windows Server Environment: Advanced proficiency in Active Directory, Group Policy, DNS, DHCP, and domain management.

· Virtualization: Strong experience with VMware ESXi, vCenter, and VM lifecycle management.

· Backup Solutions: Hands-on expertise in Veeam Backup & Replication, backup strategies, and disaster recovery.

· Networking: In-depth knowledge of Cisco switches, VLANs, routing protocols, and firewalls (pfSense, Kerio Control, Mikrotik).

· Storage Systems: Solid experience with NAS/SAN technologies, especially FreeNAS/TrueNAS.

· Security Systems: CCTV/IP camera setup, DVR/NVR management, and surveillance integration.

Experience & Education

· 3–5 years of proven IT support/system administration experience in enterprise environments.

· Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or equivalent professional experience.

· Demonstrated success in managing and delivering complex IT infrastructure projects.

Job Location & Timing

· Location: DHA Y Block, Lahore

· Timing: Night Shift (6 PM – 3 AM, Onsite, 5 days a week)

Interested candidates can apply at: saddam.hussain@tekboox.com

Job Type: Full-time

Work Location: In person