Senior IT Support Officer

Senior IT Support Officer

Location: Karachi
Industry: Maritime Logistics
Employment Type: Full-Time
Hiring Company: Human Capital (On behalf of our client)

About the Role

Human Capital is hiring a Senior IT Support Officer for our client in the maritime logistics industry. We are seeking a proactive and technically skilled professional with strong troubleshooting abilities and a passion for delivering high-quality IT support services.

This role requires hands-on expertise in hardware, software, and network support along with the ability to guide junior staff and maintain IT operational excellence.

Key ResponsibilitiesTechnical & Operational Support

• Provide Level 2 support for hardware, software, and network-related issues.
• Configure, deploy, and maintain workstations, laptops, printers, and mobile devices.
• Troubleshoot LAN/WAN, VPN, and wireless connectivity issues.
• Resolve complex operating system and business application problems.
• Escalate unresolved issues to higher support levels when required.
• Maintain detailed documentation of incidents, resolutions, and SOPs.
• Assist in enforcing IT security policies and compliance standards.

User Support & Guidance

• Deliver user-friendly, high-quality support to employees.
• Guide junior support staff and train end-users on best practices.
• Provide initial troubleshooting and technical assistance for hardware/software issues.

People Management

• Ensure discipline, attendance compliance, and adherence to company policies.
• Monitor individual and team performance standards.
• Support training and development of junior staff.
• Promote a positive, motivated, and engaged team culture.
• Ensure Quality, Occupational Health, Safety & Environmental compliance.

Strategic Support

• Assist the department lead by providing technical insights, reports, and recommendations for decision-making.
• Participate in additional projects as assigned.

Educational & Technical Qualifications

• 14 Years of Education in Computer Sciences (Bachelor’s Degree preferred)
• Basic reading and writing skills in Urdu and English
• Strong knowledge of operating systems, networking fundamentals, and business applications

Experience Requirements

• 2–3 years of relevant IT support experience
• Experience in a structured corporate or logistics environment preferred

Apply now by sending your CV to careers1.hc@gmail.com

Job Type: Full-time

Work Location: In person