Find The RightJob.
Senior IT Support Specialist
Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Pattillo, Brown & Hill, L.L.P. is seeking a Senior IT Support Specialist to join our internal IT team and support approximately 250 users across multiple offices.
This role is ideal for an experienced IT professional who can troubleshoot methodically, communicate clearly with non-technical users, and take ownership of issues from diagnosis through resolution. You’ll work closely with a small, highly experienced team while operating with a high level of independence in a fast-paced professional services environment.
If you’re someone who enjoys solving problems, supporting people, and being a trusted technical resource, we’d love to connect.
What You’ll Do
Technical Support & Troubleshooting
Serve as primary point of contact for IT support requests across workstations, peripherals, applications, and connectivity- Diagnose and resolve technical issues using structured troubleshooting methods
Support Windows 10/11 environments, hardware (docking stations, printers, monitors), and network printing systems
Assist both onsite and remote users across VPN, wireless, and mobile environments
Support a wide range of business applications used in a professional services setting
Systems Administration & Infrastructure Support
Perform account and workstation administration using Active Directory- Assist with Group Policy, authentication, endpoint configuration, and network connectivity troubleshooting
Support system updates, workstation deployments, and general infrastructure maintenance
Maintain secure and reliable system performance across offices
User Support & Communication
Communicate directly with partners and staff to diagnose issues and guide troubleshooting in real time- Translate technical concepts into clear, approachable guidance for non-technical users
Provide responsive, professional support in time-sensitive or high-visibility situations
Encourage a positive helpdesk experience that builds user trust and engagement
Ownership & Operational Support
Maintain ownership of issues through resolution, including appropriate escalation when needed- Document troubleshooting steps and solutions for internal knowledge sharing
Participate in on-call rotation and provide after-hours support as required
Support multiple office locations, including regular on-site presence as needed
Who You Are
5+ years of hands-on IT support experience in a corporate or professional services environment- Strong ability to independently diagnose and resolve technical issues
Experienced supporting Windows-based environments and Active Directory
Solid understanding of networking fundamentals (DNS, DHCP, VPN)
Organized and able to prioritize issues impacting business operations
Clear communicator with a service-oriented mindset
Professional and composed in high-pressure or time-sensitive situations
Comfortable working independently while collaborating with a small team
Preferred Experience
Group Policy troubleshooting and administration- Microsoft 365 environment support
Virtualization platforms and endpoint management tools
Firewall and network security fundamentals
Remote access technologies
Experience supporting accounting or professional services applications
Why You’ll Love Working with Us
Tight knit, highly experienced IT team- Opportunity for autonomy and ownership in your role
Exposure to a diverse and evolving technology environment
Collaborative, professional services culture
Long-standing, stable firm with strong internal support systems
At PB&H, we value reliability, responsiveness, and thoughtful problem-solving. This role is critical to keeping our teams connected, productive, and supported across all offices.
© 2026 Qureos. All rights reserved.