Senior IT Support Specialist

We are looking for a skilled Senior IT Support Specialist to manage and support IT infrastructure and end-user environments. This position will be deputed to a customer site, and the candidate will be responsible for providing high-quality on-site IT support while ensuring smooth and secure IT operations.

Key Responsibilities

• Administer and support Windows 10/11 desktops and macOS devices
• Manage Windows Server 2012+ environments and Active Directory
• Provide Tier 2/3 end-user support across desktop, mobile, and cloud platforms
• Manage Microsoft Intune and Entra ID (Azure AD)
• Deploy and support VMware and/or Hyper-V virtualization platforms
• Configure and monitor Microsoft 365 security features (DLP, data classification, compliance)
• Support onboarding and offboarding with proper access and security controls
• Troubleshoot hardware, software, and network issues efficiently

Required Skills

• Strong hands-on experience in Windows and macOS environments
• Experience with Windows Server and Active Directory
• Experience with VMware or Hyper-V virtualization
• Knowledge of Microsoft Intune, Entra ID, and Microsoft 365 security
• Strong troubleshooting and communication skills

Additional Requirement
Candidate should be willing to work from the customer location and support activities after office hours, weekends, and public holidays when required.

Job Type: Full-time

Work Location: In person