Senior Key Account Manager

Key Accountability Areas

Key Account Management

• Identifying opportunities to grow accounts based on the best practices and HS values.
• Analyzing data and details to understand competitors, marketplace, emerging trends, and unmet client needs.
• leading internal projects with specific KPIs that contribute to achieving the company targets.
• Developing and implementing strategic plans to manage and grow your portfolio.
• Understanding client needs and identifying new business opportunities within your portfolio.
• Achieve your assigned non-commercial revenue targets besides maintaining operational metrics to improve the performance of your portfolio, which leads to profitability and sustainable growth.
• Mitigate risks of partner churn by strategically planning.
• Developing a high-class business review reports to your accounts on monthly and quarterly basis.
• Supporting KAM teams to improve their performance and reach targets.
• Communicating and coordinating with internal & external teams to deliver solutions.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
• Leading internal projects and campaigns within the sales department from planning to delivery.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

Daily Operations

• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 3-5 years in sales & operations, account management, or relevant experience.
• Excellent oral and written communication skills (E.g. Office).
• Problem solving & decision-making skills.
• Negotiation Skills.

Education and Certifications

• Bachelor’s Degree in a relevant field is required.